Repair Order Workflow

Repair Order Creation in Karmak Fusion

Process-Smart manages repair order creation and invoicing in Karmak Fusion using source data from EMDECS, ensuring accurate data entry, thorough parts and labor verification, and reliable invoice processing.

Start the guide 6 steps - 10 min
1 Step 1

Repair Order Identification and Validation

Accurately identify and verify source repair order details.

  1. Identify the Repair Order (RO) number.
  2. Locate the corresponding repair order in EMDECS.
  3. Open the repair order using its reference link.
  4. Review all repair order details.
  5. Validate the information before proceeding.
2 Step 2

Branch and Location Configuration

Ensuring every repair order is assigned to the correct location.

  1. Verify the branch or location in EMDECS.
  2. Open Overhead in Karmak Fusion.
  3. Search for and select the correct location.
  4. Navigate to Repair Order.
  5. Create a new repair order.
3 Step 3

Repair Order Setup and Data Accuracy

Maintaining accurate and consistent repair order records.

  1. Enter the RO number in the Customer PO field.
  2. Set the status to Open.
  3. Match the repair order date with EMDECS.
  4. Reference the correct branch or location.
  5. Search for AUR 800 in the Unit section.
  6. Select the correct unit.
  7. Review the populated reference details.
  8. Save the repair order.
  9. Set Repair Type to General (G).
  10. Assign Repair Group as Dedicated.
4 Step 4

Parts Entry and Cost Reconciliation

Verifying part numbers, quantities, and charges across both systems.

  1. Review part descriptions and numbers in EMDECS.
  2. Search for each part in Karmak Fusion.
  3. Verify the retrieved part details.
  4. Enter the required charge quantity.
  5. Check the unit charge and save.
  6. Repeat for all remaining parts.

Important: Parts Total Reconciliation

Process-Smart verifies parts totals against the client's permitted variance.

EMDECS parts total $25.44
Karmak Fusion parts total $25.45
Permitted Variance ≤ $0.25

Any variance above $0.25 requires review before proceeding.

5 Step 5

Labor Entry and Cost Verification

Ensuring accurate technician details, labor hours, and charges.

  1. Open Labor Entries in Karmak Fusion.
  2. Enter technician code 1000.
  3. Select Enter Labor under Total Hours.
  4. Retrieve total labor hours from EMDECS.
  5. Enter the corresponding hours in Karmak Fusion.
  6. Verify the labor amount against EMDECS.
  7. Save the labor entry.
  8. Close the labor and parts entry windows.

Example Labor Details

Total Labor Hours 1.10 hrs
Labor Amount $60.50
6 Step 6

Final Quality Verification and Invoice Processing

Validating all repair order details before final invoicing.

  1. Return to the Karmak Fusion repair order screen.
  2. Compare the details with EMDECS.
  3. Verify the RO number, date, unit or branch, repair type, and repair group.
  4. Check all parts, quantities, labor hours, and totals.
  5. Confirm that the parts variance is within the permitted $0.25 tolerance.
  6. Open the repair order using its text hyperlink.
  7. Select Rapid Invoice.
  8. Allow the system a few seconds to process the invoice.
  9. Confirm the generated invoice number.

Need Support With Karmak Fusion?

Managing repair orders, parts, labor entries, and invoicing takes time and attention to detail. Process-Smart provides dedicated Karmak support to help service businesses manage routine system tasks, maintain accurate records, and keep workflows moving.

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