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Job Aides

Report Extraction in Aspire

This job aid guides you through the process of extracting reports in Aspire, enabling you to access, format, and analyze critical data for insightful decision-making. Aspire’s report extraction process is essential for obtaining valuable insights into landscaping services, including opportunities, work tickets, and property data. By following these steps, you can efficiently generate reports tailored to various divisions, such as Design and Build, Enhancement, Lighting, and Sound.

Step-by-Step Instructions for Report Extraction in Aspire

1. Login and Access the Report Tool

  • First, log in to Aspire.
  • Start by clicking on the work tickets.

Report Extraction

2. Filter the Required Data

  • In the filter bar, search for the report you want to extract.

3. Export Data to Excel

  • Click on the three dots menu (typically in the top-right of the filtered results).
  • Select “Export to Excel” to download the data in Excel format.
  • Open the downloaded Excel file, copy all content, delete the existing data, and paste again to ensure data consistency.

4. Format the Excel Report

  • Change the font of the data to “Calibri” and align all text to the center for a uniform appearance.
  • Select the “All Other Sales” tab at the bottom to view various sales categories.

5. Analyze Using Pivot Tables

  • Click on any sales type, then navigate to the “Pivot Table Analyze” option in the Excel header.
  • Choose “Change Data Source” and confirm by clicking “OK.”
  • Click “Refresh” to update all pivot tables with the latest data.

This job aid provides a structured approach to report extraction in Aspire, helping you obtain insights into properties, work tickets, and other landscaping service data. Following these steps ensures accurate and well-organized reports, assisting stakeholders in making data-driven decisions across various landscaping divisions.

Download a PDF version of the job aide here.

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All

Developing Effective KPIs: Focusing on What Matters in Your Business

In today’s data-driven landscape, Key Performance Indicators (KPIs) are invaluable tools for monitoring progress, aligning efforts, and driving business success. However, to be effective, KPIs must align directly with a company’s core objectives, avoiding the common pitfall of tracking too many metrics. When KPIs are focused and purpose-driven, they become powerful tools for companies like Process-Smart, a leader among BPO companies (business process outsourcing), in supporting informed decision-making and optimized performance across areas like Back Office SupportAuditing Services, and quality assurance services.

Understanding Your Business Objectives

A critical first step in developing KPIs is understanding the business’s primary goals. Effective KPIs are built on a foundation of clear objectives, whether those are related to revenue growth, customer retention, or operational efficiency (Marr, 2015). By identifying which objectives are critical, companies like Process-Smart can offer targeted services in Accounts Payableoutsourced bookkeeping servicesquality control services, and payroll tax management that are measurable and aligned with the company’s strategy.

Balancing Leading and Lagging Indicators

An effective KPI strategy incorporates both leading and lagging indicators to provide a comprehensive view of performance. Leading indicators predict future outcomes, while lagging indicators measure past results. For example, leading indicators such as the number of qualified leads generated help forecast future revenue. In contrast, lagging indicators like total monthly revenue show actual performance. For BPO companies like Process-Smart, balancing these indicators is essential across various back-office support services, from digital marketing services to Customer chat support and call center support.

Focusing on High-Impact Drivers

One of the most common mistakes businesses make is tracking too many KPIs. The best approach is to focus on the metrics that most influence success and limit the number to what’s truly necessary. For instance, if operational efficiency is a critical driver, then focusing on Accounts Payable processing time, rather than tracking every financial metric, can streamline focus. Business process outsourcing providers like Process-Smart work with clients to develop KPIs tailored to their objectives, whether in quality assurance servicesAI-enhanced quality control, or back office support services like bookkeeping.

Keeping KPIs Simple, Actionable, and Relevant

To ensure KPIs drive action, they should be straightforward, actionable, and relevant to business goals. Complex metrics can obscure insights and hinder a team’s ability to act. For example, Net Promoter Score (NPS) is a simple and effective KPI to gauge customer satisfaction. Process-Smart applies this principle in its offerings, which range from outsourced bookkeeping services and payroll tax management to Customer chat support. For each service, KPIs are structured to give clients a clear, actionable view of performance.

Making KPIs Measurable and Time-Bound

KPIs should be measurable and time-bound to enable meaningful analysis and progress tracking. Attaching a timeframe, such as measuring productivity on a quarterly basis, ensures relevance and responsiveness. For Process-Smart’s Back Office Supportcall center support, and digital marketing services, KPIs are monitored on a routine schedule to track improvements and align efforts with client goals.

Regular Review and Publication Frequency

For KPIs to drive continuous improvement, it’s essential to establish a routine for publication and review. Monthly or quarterly updates are ideal, providing a rhythm for assessing performance without getting lost in day-to-day fluctuations. In fast-paced sectors, such as quality assurance services or business process outsourcing, more frequent reviews may be necessary, while stable sectors might opt for quarterly assessments. Companies like Process-Smart incorporate routine KPI reviews in services from Accounts Payable to call center support, ensuring metrics remain relevant and aligned with client priorities.

Bias Toward Action

Without a bias toward action, KPIs are merely numbers on a page. KPIs should drive real action, guiding strategy shifts and directly influencing daily operations. According to Gartner, companies that design KPIs around actionable outcomes see significant improvements in efficiency (Gartner, 2021). For Process-Smart, actionable KPIs are central to services like Artificial Intelligence-enhanced quality control servicesback office support, and Customer chat support. Whether assessing digital marketing services or monitoring call center support, Process-Smart ensures KPIs provide clients with the insight to take timely, impactful actions.

In conclusion, developing meaningful KPIs is about identifying metrics that truly matter, avoiding the clutter of unnecessary data, and empowering teams to act on results. For companies like Process-Smart, aligning KPIs with business objectives enables clients to make data-driven decisions, ensuring every metric tracked has a clear, actionable purpose. This focus on actionable, high-impact KPIs supports Process-Smart’s broader mission to enhance client efficiency and growth across BPO and back office support services.

References:

  • Marr, B. (2015). Key Performance Indicators: The 75 Measures Every Manager Needs to Know. Pearson Education.
  • Harvard Business Review. (2020). “Why KPIs Are Important for Business Success.”
  • American Productivity & Quality Center (APQC). (2021). “The Value of Leading and Lagging Indicators in Performance Management.”
  • Gartner. (2021). “Turning Data into Decisions: Building KPIs that Drive Action.”
Categories
Job Aides

Route Creation in Aspire

Creating and managing routes in Aspire’s scheduling module is essential for organizing crews and efficiently assigning tasks. Routes define which crew members will work on specific tasks for a given period and help visualize work on the Schedule Board. This guide will walk you through the steps needed to create a new route, assign crew members, and customize its settings to meet your team’s needs in Aspire.

Steps to Create a New Route:

1. Access the Scheduling Module

    • Begin by going to the Scheduling section within Aspire. In the top right, click on the three dots to open additional options.

2. Select Manage Route

    • From the dropdown, choose “Manage Route.” On this screen, click “New Route” to start setting up a new route.

3. Enter Route Details:

    • Route Name: Input a unique and recognizable name for the route.
    • Manager and Crew Leader: Choose the manager who will oversee the route and the crew leader responsible for supervising the work. Remember, only one crew leader can be assigned per route.
    • Man Hours: Specify the daily man hours each crew member is expected to work.
    • Crew Members: Select team members who will be part of this route.

4. Customize Display Settings:

    • Daily Plan: Untick the “Show Daily Plan” option if you prefer not to display the daily material plan to the crew leader.
    • Route Color: Choose a distinct color for the route to make it easily recognizable on the Schedule Board.

5. Save the Route:

  • Once all details are entered, click “Save” in the upper right corner to create your new route.

Following these steps will help you efficiently set up and manage routes for your crews within Aspire’s scheduling system. Properly configured routes ensure organized crew assignments and optimized scheduling, enhancing your team’s productivity and making it easier to manage resources on the Schedule Board.

Download a PDF version of the job aide here.

Categories
All Outsourcing

Implementation Plan for BPO Offshoring: Taking Over Accounts Payable Tasks

Offshoring accounts payable (AP) tasks to a BPO provider offers significant cost savings, operational efficiency, and scalability. A recent Deloitte report on global outsourcing trends shows that 59% of companies turn to BPO for cost savings, while 57% focus on process improvementssource: Deloitte 2023. However, achieving these benefits requires a strategic approach. For AP offshoring to succeed, companies must develop a well-structured plan that encompasses everything from vendor selection to long-term process integration and performance monitoring.

Defining Clear Objectives

First, defining clear objectives is crucial. Companies should outline specific goals—such as reducing AP processing time, enhancing invoice accuracy, or lowering administrative costs—and align them with measurable outcomes. For example, EY research highlights that companies can save up to 25% in administrative costs through optimized AP outsourcingsource: EY. By establishing these goals, businesses can set the groundwork for success and build a robust framework for evaluating the impact of offshoring on AP tasks.

Choosing the Right BPO Partner

Choosing the right BPO partner is essential. Companies should select a vendor with experience in AP processes and strong controls for regulatory compliance, financial accuracy, and data security. Gartner’s guidance on vendor selection emphasizes assessing the BPO provider’s technological capability, particularly their ability to integrate with the company’s financial software and security requirementssource: Gartner. Vendors that offer tailored AP services, including automation tools for faster invoice processing, can help companies see results sooner. Case studies and client references should be examined to verify the provider’s experience in handling AP operations.

Transition Planning for AP Offshoring

Transitioning AP tasks to a BPO provider involves a comprehensive plan that mitigates potential disruptions to internal workflows. Effective transition planning includes mapping out current AP processes, establishing phased implementation timelines, and working with the provider to tailor workflows that align with organizational requirements. McKinsey’s findings suggest that a phased transition helps organizations maintain control while enabling the BPO team to acclimate to the company’s unique proceduressource: McKinsey. This approach reduces potential risks and ensures that critical tasks, like invoice approvals and payment processing, continue seamlessly.

Importance of Data Integration

Data integration is a cornerstone of a successful AP outsourcing transition. Seamless integration between the BPO provider’s systems and the company’s ERP or accounting platform enables real-time data transfer and minimizes potential delays. Technology integration allows AP tasks to be completed faster and with greater accuracy, ultimately reducing the average cycle time per invoice. According to PwC’s survey on BPO effectiveness, companies leveraging advanced integrations see a 30% increase in processing speedsource: PwC. Cybersecurity protocols are equally important to protect sensitive financial data, especially for companies dealing with international regulations like GDPR.

Developing Standard Operating Procedures (SOPs)

To achieve consistency in AP processing, developing detailed Standard Operating Procedures (SOPs) with the BPO provider is critical. SOPs ensure that the BPO team adheres to your company’s standards, even when handling complex invoices or addressing discrepancies. Companies should document specific approval workflows, set guidelines for managing vendor inquiries, and incorporate quality control measures. KPMG emphasizes that clear SOPs contribute to long-term accuracy and efficiency, reducing error rates by up to 50% in the first yearsource: KPMG.

Training the BPO Team

Training is another foundational step in the implementation plan. By providing thorough training on the company’s AP protocols, software, and values, companies help BPO staff achieve the same high-quality output as in-house teams. Accenture’s insights indicate that robust onboarding for outsourced AP teams reduces process disruption and improves vendor relations, as the BPO team can promptly address inquiries and prevent processing delayssource: Accenture. Training should also involve ongoing sessions and shadowing opportunities, especially during the initial phase.

Communication and Reporting

Clear communication and reporting are key to managing the BPO relationship successfully. Establishing regular check-ins between the internal team and the BPO provider allows for quick issue resolution and keeps AP performance on track. Setting up metrics and KPI reporting, such as invoice accuracy, processing time, and error rates, enables continuous monitoring of the BPO’s effectiveness. Deloitte’s best practices for BPO management suggest setting up a real-time dashboard for monitoring KPIs, which can help businesses proactively manage quality and maintain transparencysource: Deloitte】.

Establishing Quality Control and Compliance Audits

For long-term impact, establishing quality control measures and compliance audits is necessary. Periodic audits ensure the BPO provider is adhering to your AP policies and compliance requirements, including SOX or GDPR, where applicable. Quality control protocols, such as reviewing a sample of invoices each month, maintain the accuracy and consistency of outsourced AP processes. By conducting regular audits, companies can identify potential gaps and work with the BPO provider to implement process improvements over time.

Continuous Improvement and Service Expansion

As the BPO partnership matures, it’s beneficial to evaluate areas for refinement and potential expansion of services. Regular post-implementation reviews, including feedback from in-house teams and BPO staff, help identify opportunities for enhancing the AP process. This continuous improvement approach not only maximizes cost savings and efficiency but also supports scalability. Many companies that successfully offshore AP functions eventually expand BPO support to other finance areas, as observed in PwC’s research on BPO impactsource: PwC. By refining processes and leveraging lessons learned, organizations can achieve sustainable benefits from their BPO partnership.

Sources:

Deloitte Global Outsourcing Survey 2023
https://www2.deloitte.com/global/en/pages/operations/articles/global-outsourcing-survey.html

EY – Finance Operations and Accounts Payable Solutions
https://www.ey.com/en_gl/finance-transformation

Gartner – Strategic Vendor Selection
https://www.gartner.com/en/insights/vendor-management

McKinsey on Outsourcing Strategies
https://www.mckinsey.com/business-functions/operations/our-insights

PwC – The Future of Outsourcing
https://www.pwc.com/gx/en/services/consulting/outsourcing.html

KPMG – Outsourcing and Shared Services
https://home.kpmg/xx/en/home/services/advisory/shared-services-and-outsourcing.html

Accenture – AP Outsourcing and Financial Services
https://www.accenture.com/us-en/services/finance/accounting-payable-outsourcing

Categories
Job Aides

Payroll Support in Aspire

This job aid provides a comprehensive guide for efficiently handling payroll-related tasks within Aspire. As a process-smart approach, these steps help you manage timekeeping, process payroll accurately, and support compliance with Aspire’s payroll standards. By following these instructions, you can streamline payroll management, address timekeeping discrepancies, and maintain accurate employee records.

Steps for Managing Contacts

1. Access Contacts

    • Begin by navigating to Contacts in Aspire.
    • Sort to Active Contacts and click Confirm.
    • Choose the desired contact from the active contacts list.

2. Apply Contact Type Filter

    • Click on Filters.
    • Under Field Name, select Contact Type and tick the relevant contact type.
    • Click Save.

3. Adjust Display Settings

    • Click on the Display icon (three vertical lines in a box).
    • Scroll down to find Select Options.
    • Choose Employee Number, then drag and drop it to the top of the list.

4. Export Contact Data

    • Click on the Three Dots icon.
    • Choose Export to Excel – Current View to download the contact data.

Steps for Scheduling and Time Review

1. Access Scheduling

    • Go to Scheduling in Aspire.
    • Select Weekly Time Review and choose the appropriate date.

2. Approve Schedule in Bulk

    • Tick the checkbox for the entries you want to approve.
    • Select Approve under Bulk Actions.

3. Set and Print Schedule

    • Select the schedule name, tick the box, and set the Layout of Report.
    • Click Print.

4. Export Employer Time Card

    • Go to Bulk Actions and select the Employer Time Card.
    • Select All and click Print.

Steps for Payroll Reporting

Navigate to Reports

    • Go to Reports and select Standard Reports.
    • Set Filter Type to Accepted Date/Time.
    • Change Filter Type to Custom Equals, then select the desired date.
    • Click Apply.

Steps for Updating Work Time Reviews

1. Open Work Time Reviews

    • Go to Scheduling and select Weekly Time Reviews.
    • Move to the desired day on the schedule.
    • Select Route and Crew Leader.
    • Click Save.

2. Update Schedule Status

    • Tick the schedule type you’re adjusting.
    • Go to Bulk Actions, set to Unapprove, and click Save.

Using Aspire’s payroll management features allows for accurate timekeeping, efficient payroll processing, and thorough reporting. By following these steps, you can help maintain payroll accuracy, address discrepancies, and support compliance with Aspire’s payroll policies, ensuring seamless payroll operations for all employees.

Download a PDF version of the job aide here.

Categories
Job Aides

Invoice Creation in Aspire

This job aid provides step-by-step instructions for completing work tickets and generating invoices using the Aspire system. Following these steps will ensure that all necessary information is properly entered, and work tickets are accurately processed. This guide is essential for managing tasks, ensuring smooth workflow, and completing invoices efficiently.

Steps for Completing Work Tickets:

1. Access Work Tickets:

    • Click on the Work Tickets tab in the Aspire system.
    • Select the relevant tickets by checking the box next to each ticket that needs to be completed.

2. Complete Work Tickets:

    • On the right side, click on the Bulk Actions drop-down menu and select Complete.
    • A “Complete Work Ticket” window will pop up. Under the Crew Leader field, verify the property name that is shown.
    • Once verified, click Save.

3. Invoicing Setup:

    • In the sidebar, click on Invoicing.
    • On the top left of the screen, search for the ticket number (be sure to note this number for reference).
    • Once the ticket status appears, select Address Required.
    • A window will open, prompting you to fill in the address details:
      • Select the State.
      • Enter the Address, Zip Code, and City.
      • After entering the details, click Save.

4. Generating Invoices:

    • After saving the address, the ticket status will change to Ready from Action Required.
    • Select the ticket again and, from the Bulk Actions menu on the right side, click Generate Invoice and then click Save.
    • Next, click on the three dots next to Bulk Actions and select Complete Batch.
    • Confirm the completion by clicking Confirm.

5. Printing the Invoice:

    • The Report Setting window will pop up.
    • Under the report settings, select Invoice DI and click on Print.
    • This process will clear the ticket.

Steps for Payment Processing:

1. Locate and Copy Invoice Number:

    • Go back to Invoices at the top of the page.
    • Search for the invoice by its number or amount.
    • Click on the invoice number, and once it appears, copy it from the top of the page.

2. Apply the Payment:

    • Click on Payments, located next to Bulk Actions.
    • Select New and then choose New Payment.

  • In the new payment window, paste the copied invoice number and click Apply.

  • A payment window will open.
  • Under the Regarding section, enter the invoice number and select the appropriate name.
  • Fill in the Branch and set the Reference Number to “Test Payment”.
  • Finally, click Save.

3. Finalizing the Ticket:

    • After saving, the ticket process will be complete.

By following these instructions, you can ensure that work tickets are properly completed, invoices are generated, and payments are applied within Aspire. Proper completion of these tasks is crucial for maintaining accuracy and ensuring efficient workflow management. Use this guide as a quick reference for handling work tickets and invoicing within the system.

Download a PDF version of the job aide here.

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All Outsourcing

Leveraging Outsourced Resources to Reduce Operating Expenses and Drive Better Customer Results

In today’s competitive business landscape, companies seek ways to reduce operating expenses while improving customer outcomes. One of the most effective strategies is leveraging outsourced resources. By partnering with business process outsourcing (BPO) firms like Process-Smart.biz, businesses can access specialized expertise in areas such as quality assurance services, accounts payable management, and digital marketing services, all while significantly lowering costs and enhancing efficiency.

The Business Case for Outsourcing

Outsourcing is not just a cost-cutting tactic; it’s a strategic approach that companies use to enhance operational efficiency and improve customer service quality. According to Deloitte’s Global Outsourcing Survey, over 59% of companies outsource to reduce costs, but many also do so to gain business flexibility, access top talent, and enhance service delivery. Companies like Process-Smart.biz offer services ranging from back office support to auditing services, helping organizations streamline processes and focus on their core competencies.

Reducing Operating Expenses Through Outsourcing

Engaging with BPO companies like Process-Smart.biz helps businesses reduce operating expenses in multiple ways:

  • Labor Costs: Outsourcing administrative tasks such as payroll tax management, outsourced bookkeeping services, and call center support to regions with lower wage structures can reduce labor costs by up to 70%. Additionally, companies that utilize back office support services can manage operations more efficiently without the overhead of hiring permanent staff.
  • Infrastructure Savings: By outsourcing functions like customer chat support and IT services, businesses eliminate the need for physical office space and technology investments, saving on infrastructure costs. This model is especially valuable for companies transitioning to remote or hybrid work environments.
  • Scalability Without High Overhead: Outsourcing offers the flexibility to quickly scale resources based on business demand. For instance, during peak retail seasons, companies can ramp up customer support without incurring the costs of hiring and training additional in-house staff.

Driving Better Customer Results Through Specialized Talent

While cost reduction is important, leveraging outsourced resources also enables companies to deliver superior customer results. Partnering with specialized BPO firms like Process-Smart.biz ensures access to global talent and advanced capabilities, enhancing customer outcomes.

  • 24/7 Support: Outsourcing call center support across different time zones allows businesses to provide customer chat support 24/7, increasing satisfaction and customer retention rates. A study by J.D. Power highlights that companies offering round-the-clock customer service see significantly improved customer loyalty.
  • Access to Global Expertise: Engaging BPO firms like Process-Smart.biz allows businesses to tap into specialized expertise in fields such as AI (artificial intelligence), quality control services, and digital marketing services. This access can be crucial for companies looking to enhance their offerings without building capabilities in-house.
  • Enhanced Innovation: Outsourcing partners with expertise in AI and automation help companies integrate advanced technologies into their processes. By doing so, businesses can streamline workflows, optimize operations, and personalize customer interactions to drive satisfaction and loyalty.

Best Practices for Successful Outsourcing

To maximize the benefits of outsourcing, businesses must implement strategic approaches:

  • Define Clear Objectives: Setting specific goals, such as improving efficiency in accounts payable processes or enhancing customer service metrics, ensures alignment between the company and the outsourcing partner.
  • Choose the Right Partner: Selecting the right partner, such as Process-Smart.biz, based on industry expertise and service capabilities ensures a successful collaboration. This is particularly important for services like back office support or auditing services, where specialized knowledge is crucial.
  • Establish Strong Communication Channels: Regular meetings and performance reviews, facilitated through collaboration tools like Slack or Microsoft Teams, help maintain transparency and alignment. Companies must actively monitor and adjust processes based on feedback to optimize performance.
  • Monitor and Measure Performance: Tracking key performance metrics, such as response times in customer chat support or accuracy in bookkeeping services, ensures that the outsourcing relationship delivers expected results. Continuous evaluation allows for fine-tuning and ensures high service quality.

Real-World Examples of Successful Outsourcing

Several companies have successfully leveraged outsourcing to optimize operations and improve customer outcomes:

  • WhatsApp: By outsourcing development to Eastern Europe, WhatsApp scaled rapidly without significant overhead, focusing resources on growth and user acquisition while keeping costs under control.
  • Slack: Outsourced development allowed Slack to bring its product to market quickly. By accessing global talent through BPO partners, they accelerated development timelines and reduced costs.
  • American Express: Outsourced its customer service functions, offering 24/7 call center support that significantly improved customer satisfaction and loyalty scores.

The Future of Outsourcing: A Strategic Lever for Growth

The integration of advanced technologies such as AI and automation into outsourcing models further enhances the potential benefits. BPO firms like Process-Smart.biz provide solutions in areas like back office support, quality control services, and digital marketing, helping companies not only reduce operating costs but also drive better customer outcomes and business growth.

Outsourcing is a powerful strategy for companies looking to optimize operations, reduce costs, and enhance customer satisfaction. By partnering with specialized BPO providers like Process-Smart.biz, businesses can access world-class expertise and resources tailored to their needs. Whether it’s through enhancing back office support services, improving accounts payable processes, or leveraging AI for operational efficiency, outsourcing enables companies to position themselves for long-term growth and improved customer experiences.

Categories
Job Aides

Property Entry in Aspire

The Property Tab in Aspire serves as a central hub for registering properties and companies, ensuring that all necessary details are captured for efficient management. This includes key information such as property addresses, primary contacts, account owners, property types (residential or commercial), branch details, tax jurisdictions, and payment terms.

Accurate property entry is crucial for smooth operations, including the generation of precise estimates, invoices, and maintaining clear records. This job aid will guide you through the step-by-step process of creating a new property in Aspire, helping you streamline invoicing and payment management.

Steps to Enter a Property:

1. Navigate to ‘Properties’ & Select ‘New Properties’:

    • On your Aspire dashboard, locate and click on ‘Properties.’
    • From the ‘Properties’ section, click on ‘New Properties’ to begin entering details for a new property.

2. Enter ‘Property Name’ and ‘Property Status’:

    • Input the name of the property.
    • Opt for paperless invoices to streamline billing and reduce paper usage.
    • Choose the appropriate branch for the property from the drop-down menu.

3. Set ‘Payment Terms’ to Due on Receipt:

    • In the payment terms section, select ‘Due on Receipt’ to ensure prompt payment upon invoicing.

4. Update the ‘Address’:

    • Enter or update the full address of the property, ensuring accuracy for delivery and contact purposes.
    • Select Industry type.

5. Update ‘Account Owner’, Select ‘Property Status’ and ‘Lead Source’:

    • Enter  Account Owner.
    • Select the property status from the drop down.
    • Select lead source.

6. Update ‘Primary Contact’ & ‘Billing Contact’ and Click “Save”:

    • Input or update the details for both the primary contact and the billing contact for the property.
    • Click “Save” to store all the information in Aspire

7. Review all the details:

    • Review all the information.

Following these steps will ensure that the new property is set up correctly in Aspire, with all necessary details, such as billing preferences, contacts, and operations, properly assigned. Accurate data entry is essential for streamlining management and reporting, helping to make future tasks more efficient and organized. By ensuring all property information is correctly entered from the start, you can avoid potential errors and improve the overall workflow, ultimately contributing to smoother operations and better record-keeping.

Download a PDF version of the job aide here.

Categories
Accounting All

Completing the Accounts Payable (AP) Process Without a Purchase Receipt: A Guide

In a standard accounts payable (AP) process, the three-way match—comparing the purchase order, invoice, and receipt of goods—is crucial for verifying the accuracy of the transaction. However, there are instances where a purchase receipt may not be available, making the traditional three-way match impossible. This article outlines how to effectively complete the AP process using only purchase orders and invoices while maintaining control and accuracy.

Step 1: Review and Validate the Purchase Order

The first step is to thoroughly review the purchase order (PO). This document should provide key information such as:

  • The description of the goods or services purchased
  • Quantities ordered
  • Agreed-upon price
  • Vendor information
  • Terms and conditions

Ensure the PO is accurate and properly authorized. Validation involves checking that:

  • The PO has been approved by the appropriate manager or department.
  • The PO number matches the vendor’s invoice.
  • The details (items, quantities, and pricing) are consistent with the terms negotiated with the vendor.

Step 2: Review and Validate the Vendor Invoice

Next, review the vendor invoice in detail:

  • Confirm the invoice number and date.
  • Ensure the billing amount matches the PO exactly in terms of pricing and quantities.
  • Verify that the vendor details (name, address, tax information) match what is on file.

Without the receipt, the focus should be on validating the invoice’s consistency with the PO. This is often referred to as a two-way match, where you ensure the PO and invoice are aligned. If discrepancies are found, reach out to the vendor for clarification before proceeding.

Step 3: Cross-Check for Other Supporting Documentation

Since the purchase receipt is missing, it’s essential to gather any other supporting documents that could confirm receipt of goods or services. These may include:

  • Delivery Emails or Confirmation Notes: Some vendors provide digital delivery confirmations. These can serve as evidence that the goods were delivered or the service was rendered.
  • Vendor Communication Logs: Emails, messages, or any other form of correspondence confirming the completion of the service or delivery can help validate the transaction.
  • Internal Confirmation: For services, confirm with the internal team or department that the service was completed satisfactorily. For goods, contact the receiving department to verify if they have any record or recollection of the delivery.

Step 4: Verify with Internal Stakeholders

If other documentation is not available, it’s critical to verify the transaction with internal stakeholders:

  • Receiving Department: Even if there is no formal receipt, someone in the receiving department may recall the delivery. They might have records or logs that can act as secondary evidence.
  • Requestor/Department: Contact the person or department who requested the goods or services. They may confirm whether the delivery took place or if the service was completed as expected.

Document these internal confirmations as they provide another layer of validation, strengthening the legitimacy of processing the invoice.

Step 5: Approve the Invoice for Payment

Once the above steps confirm the legitimacy of the invoice, proceed to approve it for payment. Make sure to:

  • Attach all supporting documents (internal confirmations, emails, and other records) to the invoice.
  • Note any exceptions or adjustments made due to the absence of a receipt.
  • Obtain final approval from a higher-level manager or the finance team to ensure oversight.

Step 6: Record and Monitor the Transaction

Record the invoice in the accounting system, clearly noting that it was processed using a two-way match. This transparency is essential for future audits or internal reviews. Set a reminder or flag in the system to monitor the vendor and transaction:

  • Follow Up: If the vendor provides a receipt later, update the records.
  • Flag Unusual Patterns: If this happens frequently with a particular vendor, investigate why and whether further measures are needed.

Step 7: Establish Controls and Procedures for Missing Receipts

To minimize the occurrence of missing receipts and to standardize the approach when they do occur:

  • Vendor Agreements: Work with vendors to ensure they provide proper receipts for all deliveries.
  • Internal Procedures: Create a policy outlining steps to follow when a receipt is missing, including the types of acceptable alternative documentation and required approvals.
  • Periodic Reviews: Conduct regular reviews of the AP process to identify any recurring issues and ensure compliance with internal controls.

Impact of Failing to Perform at Least a Two-Way Match

Failing to perform at least a two-way match in the AP process can have significant consequences:

  1. Increased Risk of Fraud: According to the Association of Certified Fraud Examiners (ACFE), weak internal controls, including inadequate invoice verification processes, can lead to fraudulent transactions. When invoices are not matched with purchase orders or supporting documents, companies are vulnerable to vendor fraud, overbilling, or paying for goods/services not received .
  2. Financial Losses: Research by the Institute of Internal Auditors (IIA) has shown that without proper matching procedures, companies can face substantial financial discrepancies, including duplicate payments or paying for unapproved transactions. These discrepancies may lead to revenue loss, which could affect the company’s profitability .
  3. Audit and Compliance Risks: Not maintaining a two-way match can also lead to audit issues. Internal and external audits require proof of proper AP controls. A lack of verification could result in compliance violations, leading to potential fines or penalties, especially for publicly traded companies subject to regulations like the Sarbanes-Oxley Act (SOX) .

Completing the AP process without a purchase receipt requires diligence, thoroughness, and adherence to a structured procedure. By implementing a robust two-way match system and leveraging alternative documentation, you can maintain accuracy and minimize risks. Developing standardized policies for handling missing receipts further ensures consistency and compliance, safeguarding the integrity of the accounts payable function.

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Job Aides

Contact Entry in Aspire

Contact in Aspire serves as a powerful tool for maintaining the details of customers, vendors, and employees. By capturing comprehensive information such as names, addresses, phone numbers, and email IDs, it facilitates easy access to essential contact details, contributing to seamless interactions and meaningful connections.

This job aid will walk you through the process of updating your personal, contact, and owner details on Aspire. Following these steps ensures your information is accurate and up to date for seamless communication.

Steps:

1. Navigate to Contacts

In Aspire, start by going to the ‘Contacts’ section and click on “New Contact.”Contact Entry

2. Enter Your Details

Fill in your first and last names, email address, and phone number. Ensure the email you provide is current and regularly used for communications, and update your mobile number for effective contact.

3. Enter Address and Select Contact Type

Input your complete address, including street, city, state, and zip code. Then, choose the appropriate contact type from the dropdown menu.

4. Enter Additional Details

If applicable, go to the ‘Additional Information’ section to update the ‘Owner Details’ or any other relevant information.

5. Save Your Changes

Review all the information, then click “Save” to apply your updates.

6. Search for the Contact

Finally, search for the contact in the list to confirm it has been successfully entered into Aspire.

Keeping your personal, contact, and owner details updated in Aspire is crucial for efficient communication and smooth operations. By following the outlined steps, you ensure that all essential information is accurate and easily accessible, helping to maintain strong connections with customers, vendors, and employees. Regularly updating your contact information supports better coordination and improves the overall user experience within Aspire.

Download a PDF version of the job aide here.