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Outsourcing

Understanding America’s Labor Shortage

Each day, companies of every size, in every industry and across almost every state are facing unprecedented challenges hiring workers to fill open jobs.  As of June 2022, data shows there are 11.4 million job openings across the country, but only 6 million unemployed workers.  

How did this happen?  At the height of the pandemic, 120,000 businesses temporarily closed, causing unemployment numbers to skyrocket to more than 30 million.  However, in 2021 employers added an unprecedented 3.8 million jobs – but Americans have continued to leave the labor force since the start of the pandemic.

Right now, the labor force participation is at 62.3%, down from 63.3% in 2020.  When the U.S. Chamber surveyed unemployed workers who lost their job during the pandemic, factors that kept them from returning to the work force including caring for children or other family members, no opportunities within his or her given industry, and lingering concern about COVID-19.

Other factors contributing to the labor shortage are as follows:

  • Increase in Savings – enhanced employment benefits, stimulus checks and not being able to go out and spend money during the pandemic allowed many Americans to build up savings accounts since early 2020.
  • Early Retirement – as of October 2021, the pandemic drove more than 3 million Americans into early retirement.
  • Lack of Access to Childcare – access to high quality, affordable child care was an issue even before the pandemic.  The child care industry lost 370,600 jobs in 2020, and employment still remains at 10% below pre-pandemic levels, adding to the problem.
  • New Business Starts – many employees chose not to return to their previous jobs in order to start their own businesses.  Nearly 10 million new business applications have been filed in the past two years.

(Read the full article published by the U.S. Chamber of Commerce titled Understanding American’s Labor Shortage here.)

At Process-Smart, our employee-based offshore teams strive to deliver excellent results.  Allow us to provide the solutions to fill gaps in your daily operations by providing services such as accounts payable, payroll, text customer support, quality assurance and auditing, digital marketing, and general back office services and support.  Please reach out to us by phone or email to discuss a free pilot to help you recognize the benefits of partnering with us.

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Outsourcing

Benefits of Offshoring & Guide to Offshoring Strategy

More and more, businesses are choosing offshoring as a way to reduce costs and increase growth.  While there are both pros and cons to offshoring, many are finding that the benefits outweigh the disadvantages.

Offshoring can allow your business to focus on core initiatives.  For example, when Whatsapp launched in 2009, the company choose to offshore it’s software development department to Eastern Europe.  In turn their American-based teams were able to focus on customer-oriented tasks, allowing for a greater degree of in-house specialization.

In the article titled Benefits of Offshoring & Guide to Offshoring Strategy published by wise.com, outlined are many of the advantages (and disadvantages) that companies must take into account when determining if offshoring is the right move.

At Process-Smart we can help you build an offshoring strategy that works for your company.  Please reach out to us by phone or email to discuss a free pilot to help you recognize the benefits of partnering with us.

Categories
Outsourcing

Top U.S. Companies that Outsource their Operations

Many large U.S. corporations wouldn’t be where they are today without the help of outsourcing companies in many countries throughout the world.  Now, more than ever, companies are realizing the advantages of delegating parts of their operations to competent and dedicated offshore partners.

Companies that have chosen to utilize Business Process Outsourcing (BPO) are benefiting not only from outsourcing as a cost-effective solution but also to utilize top talent across the globe.  Gone are the days of limited practices such as call centers, customer service and manufacturing roles; many BPO firms handle skilled roles such as engineering, information technology, telehealthcare, and human resources.

According to Outsource Accelerator, here are some of the largest U.S. companies that rely on outsourcing to run their daily business: 

  • Google – outsources various roles ranging from IT service providers, app and software development teams, to analytical consultants.
  • Facebook – outsources customer support providers, IT technicians, and content moderators.
  • UnitedHealth Group – outsources their full global solutions team that includes consulting, customer service, project management, health care operations, engineering, and analytics.
  • Wells Fargo – outsources departments such as fraud detection, customer service, payroll analytics, process engineering, and more.
  • Nike – outsources the manufacturing of footwear, apparel and equipment
  • Hewlett-Packard – outsourcing all customer support and IT services for both Hewlett-Packard and HP brands.
  • IBM – utilizing outsourcing for their main office, which includes staff for IT functions including network management for both internal and staff infrastructures.
  • American Express – outsources many back-office operations such as customer support, IT support an collections services.
  • The Coca-Cola Company – outsourcing manufacturing, sales, and distribution centers.
  • Linked-In – outsources back-office support such as customer service.

The most common services outsourced to BPO firms are customer support, marketing, IT and human resources.  By utilizing offshore firms to handle these processes, employees are free from repetitive tasks that take time away from higher valued activities.

At Process-Smart we can help you achieve operational efficiency by providing a cost-effective business solution.  We would love to offer a free pilot to help you recognize the benefits of partnering with Process-Smart; please give us a call or send an email to further discuss.

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Outsourcing

Six Reasons Outsourcing Could Benefit Your Business

As your business grows, finding the ideal synchrony between in-house employees and outsourced resources can be of great benefit to your long-term success.

An article titled Six Reasons Outsourcing Could Benefit Your Business written by Sam Darwish of the Forbes Technology Council explains why outsourcing can help your business maintain steady growth and production to match.

Why do companies choose to outsource?  Here are some of the main reasons to look outside of your company to address some staffing needs:

  • Outsourcing allows you to grow more rapidly without the expense of hiring and supporting additional full-time employees.  Outsourcing is an affordable way to keep up with company growth while keeping your in-house staff focused on internal tasks.
  • Experienced outsourcing teams will allow you to scale your needs based on seasonal business, etc.  This flexibility allows companies to forego the financial commitment of hiring in-house staff.
  • Outsourcing agencies can offer availability to top talent that may otherwise be unavailable.
  • Outsourcing allows your internal employees to focus on important, company-oriented tasks helping your business to run efficiently.
  • Offering consistency in the form of a professional support staff available to your customers will help increase brand loyalty.
  • Fulfill compliance requirements by hiring an outsourcing firm that already meets all strict guidelines and regulations within your industry.

At Process-Smart we believe that by outsourcing semi-repetitive tasks, your employees are able to focus on important aspects of your business, allowing for operational efficiency throughout your company.  We would love to offer a free pilot to help you recognize the benefits of partnering with Process-Smart; please give us a call or send an email to further discuss.

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Outsourcing

Robotic Process Automation in 2022

Robotic Process Automation, or RPA, has quickly become a necessity for companies looking to eliminate repetitive tasks from their staff by way of artificial intelligence and task optimization.  What was once considered ‘paperwork’ can now be organized digitally, providing uniform visibility to various teams throughout an office.

An article published by Venture Beat titled Robotic Process Automation in 2022 outlines how the RPA marketplace will shift and adapt in 2022.

Here are 10 main points to consider:

  • Better Integration, with a focus on strengthening the connections between current systems within a company
  • Lower code, with tools that come close to programming themselves through ‘process discovery’
  • Higher Code, meaning that while simpler tasks are automated, programmers will be able to use the RPA framework as a base for more complex integrations
  • More AI is available to tackle tasks like optical character recognition, machine learning and machine vision
  • Divergence in recognition of companies that rely on AI and those that do not
  • Smarter level of intelligence within the algorithms as they continue to learn
  • Blockchain integration to bring assurance and order to workflows
  • Sustainability in the form of good automation that saves time and energy
  • Governance will become increasingly important as companies determine who is authorized to see and control each step of an automated process
  • Merging of AI tools as they become more adept at process discovery and continue to add new intelligent options.

RPA is a driving force in the optimization of everyday tasks within a business.  At Process-Smart we strive to ensure that our employee-based offshore teams build RPA tools that fit seamlessly into your operations.  Please email me or give me a call, we’d be happy to discuss a risk-free pilot.

Categories
Outsourcing

Outsourcing Trends to Watch in 2022

As the business process outsourcing industry continues to grow and evolve in 2022, more businesses than ever are choosing to outsource tasks and services.  In order to optimize resources, productivity and efficiency, it is essential that business owners are knowledgeable about the latest outsourcing trends.

An article published for Time Doctor titled 13 Interesting Outsourcing Trends from 2021 to Watch in 2022 details developments within the industry to make note of throughout the upcoming year. 

Below are some of the main points of focus where BPO can provide benefits:

  • Emphasis on high-quality services to customers, especially in areas of software development, bookkeeping, recruitment, payroll management, and more
  • Ensuring business continuity by developing a strategic partnership with one company instead of multiple
  • Flexibility and adaptability within the wake of COVID-related or other changes
  • Hiring talent that is difficult to find in the U.S., especially in relation to new technology
  • Keeping abreast of the use of modern technology, specifically RPA, cloud computing, and AI
  • Outsourcing allows small businesses and startups to access high-level talent and tools at economical prices
  • Cost reduction continues to be a driving factor in choosing an outsourcing
  • Growing demand for outsourcing companies to meet transparent communication and workflow demands 

BPO is one of the top most outsourced tasks in 2021, and this trend has continued into 2022.  At Process-Smart we strive to ensure that our employee based offshore teams deliver excellent results.  Please email me or give me a call, we’d love to demonstrate our value with a risk-free pilot.

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Outsourcing

Payroll Management: Things to Always Keep in Mind

The payroll management system efficiently manages employee’s financial records, such as incremental adjustments, salaries, bonuses, insurance payouts, and much more. The system is managed to comply with the legalities and ensure maintenance of documentation, be it in the form of hard copy or stored as digital data.

The financial health of any business depends highly upon payroll administration and its efficiency. To manage the financial records reliably and accurately, any business needs to learn and understand the payroll management system.  Below are some interesting and essential points to keep in mind while managing payroll to help deliver detailed financial records.

  • Stay informed about state and federal tax regulations.

All employers need to stay updated with local tax obligations, as well as any changes in state/federal regulations. Running a business requires a lot of quick decisions and actions like hiring a remote employee, relocating business or even relocating employees. All these factors may also lead to changes in legal tax obligations. Thus, as a responsible employer, it is essential to learn about any updates that are required regarding payout and taxation.

Employees should be asked to fill and submit a W-2 form to the Social Security Administration by April every year. This helps the business keep up with the changes in the state and federal deadlines and makes sure the financial recordings are correct and accurate.

  • Automate the payroll process of your company.

Manually managing payroll processes can consume your company’s precious time and money. In today’s world, the most efficient way to manage your employee’s payroll is through automation. Automation not only helps to save time, but there are generally little to no errors in the process. Mistakes that could result in penalties are virtually eliminated.

If you are a growing or upcoming business with a growing number of employees, it has become increasingly beneficial to automate many of these time consuming processes. 

  • Always Create a Payroll Calendar

Payroll calendars are a must for any business with multiple employees. It helps the employees better understand when they are going to get paid and makes it easier for the payroll staff to plan the payment tasks.

There are many payroll software available that allows businesses to automatically create payroll calendars and schedule them according to the company. Gusto is a popular option and a reliable one.

While software is available to automatically create payroll schedules and calendars, it is also possible to create an excel sheet to track this information:

  • Using colored fonts for different information makes it easy to understand.
  • Provide a copy of the calendar to supervisors and above to assist with management.
  • Show all the pay periods throughout the year.
  • Maintain Transparency in the Payroll Process

Maintaining a transparent payroll process keeps the employer and employee relationship better. Problems can arise due to misunderstandings between the organization and the employee. The payroll policies of any business should be clear and upfront.

Here is a list detailing information that a transparent payroll policy should contain: 

  • A clear statement about how the payroll process works.
  • How the classification of employees is done.
  • Salary determination basis.
  • Company procedures in case of payroll mistakes.
  • Vacation pay and how it works.
  • How wages and promotions are calculated in the company.
  • Always Document the Payroll Process

Finding an excellent personalized payroll system can be hectic for companies. Analyzing previously documented payroll processes can help to ensure the software you choose meets your businesses specific needs. Documenting the payroll process is beneficial for the company on multiple levels. It helps the payroll processing department work efficiently and also helps the organization of company audits.

Businesses need to maintain standard payroll processing instructions for the payroll management department in order to drive better reporting and handling of different processes.

  • Payroll training should be available to HR staff.

To make employee and payroll management an efficient process in the business, it is essential to allow HR staff to attend payroll training. Payroll is a part of the HR profession, but their actual expertise focuses on records management and recruitment.

Although the payroll and HR departments have distinct designations, it is always better to get HR staff trained on payroll systems as it is interlinked with what they handle in a business.

Here are some benefits of providing Payroll training to your HR staff:

  • Better collaboration 
  • Simplified processes
  • Prevents any conflicts
  • Timely completion of on-boarding paperwork

Various employment forms are necessary depending upon the country and the state in which you employees work. When hiring a new employee, always make sure to get all legal employment forms filed and submitted timely. This process keeps your business informed about the classification of jobs and helps organization of payroll.

The most common types of employment forms are:

  • W-2 Form
  • W-4 Form (or W-9 for contractors)
  • I-9 Employment Eligibility Verification Form
  • Direct Deposit Form
  • Employee feedback on payroll procedures should be sought

Always ensure your employees fully understand your company’s payroll procedures. Make it a point to educate employees on the process and encourage them to ask questions so you can identify areas of misunderstanding, like incorrect timesheet submissions or issues relating to timecard use.

 Ask your staff for suggestions to improve the process to get their support once you’ve implemented the changes.

  • Audit Company’s Payroll Process

To ensure an error-free payroll process, it is necessary to audit the data frequently. Though rare, mistakes can happen in automated systems, and employees may complain about errors in payroll computations. In these cases, an effective audit is the best solution as it helps to keep the data clean.

These are some points to consider for an effective audit of payroll processes:

  • Confirm the currency values across all accounting, payroll, and cash records by verifying and reconciling.
  • Ensure that employees are logged in at work by installing a check-in system and biometric hardware.
  • Ensure that your time and attendance system is integrated with payroll software properly by testing plugins or add-ons.

Conclusion:

Employee retention can be affected if the accuracy of paychecks becomes an on-going issue. Maintaining consistent payroll practices ensures that the business is trustworthy and shows distinct goodwill.

Curate a personalized payroll management strategy and always make sure your business is running the payroll system with the most advanced and best technology available. This simple thing will support your employees and help to create a thriving, positive work place.

Categories
Outsourcing

Accounts Payable (A/P) Offshoring

What is Accounts Payable?

Accounts payable is a critical business function, controlling cash and ensuring that vendors are appropriately managed to deliver effective services. The function is both transactional and strategic.  

Critical control points include: 

  • Managing payment terms to ensure that all discounts are utilized within a contractual context.
  • Working with vendors to get better payment terms (discounts for faster payment or extended terms to improve working capital).
  • Executing transactional problem solving when a delivered quantity or service differs from a purchase order. 
  • Working with vendors on under- and overpayments to ensure accuracy and responsibility.
  • Implementing effective cash flow management to avoid overspending and promote healthy business growth.

Why Offshore Accounts Payable Processes?

As described by Los Angeles-based finance and accounting consulting firm 8020 Consulting, the benefits of offshoring accounts payable processes are significant – especially when factoring the wage arbitrage offered by highly-educated but lower-income countries. This has the dual benefit of reducing the effective cost per transaction in accounts payable and typically improving the qualification level of the individuals performing the function.

In contrast, one of the potential issues the firm mentions is the time it takes to fully connect with an offshore partner. Typically, firms team with consultants or attempt find an offshore partner on their own. What makes Process-Smart unique is our full-employee integration in both the United States as well as offshore locations. Essentially, they are our global employees, which is a crucial differentiation that will protect your organization from the risk of receiving a “hand-off”.

As described  in an 8020 Consulting article, communication can be rocky at first: 

Your company’s managers and executives may be used to dealing with the same in-house senior manager to answer a variety of accounting/financial questions, for instance, while the new process will have them consulting with new personnel overseas. This can lead to frustration if you haven’t instituted strong change management within your organization. 

The best way to smooth over these difficulties is to communicate with everyone before the transition and make sure they understand how their workflows will change. Provide them with liaisons that are both in-house as well as at the vendor to make the transition smoother. Selecting a finance and accounting outsourcing vendor that is in another country or time-zone requires creating buy-in among the teams who will be working with them.

Due to the unique advantages offered by Process-Smart, these issues are directly addressed. There is no liaison between the vendor and your company – we own it. This significantly reduces the friction points for implementation.   

Proven Benefits of Offshoring

A recent article authored by Matchboard Managing Director Sharon Melamed highlights functions (including accounting) that directly benefit from offshoring. These include:

Large Cost Savings

  • Depending on which country you outsource to, you will be able to experience cost savings between 30-70%.

Broader Talent Pool

  • If you are struggling to find the right skillset locally, you can tap into the world’s vast English-speaking labor pool to accommodate needs. 

Relieved Administrative Burden

  • Spend more time nurturing customer relationships and developing your business strategy while not having to attend to daily tasks.

Increased Flexibility

  • Offshore workforces can be ramped up-and-down in accordance with your changing business needs, with no investment in computers, phones or other assets. You can be up-and-running in as little as a couple of weeks.

Process-Smart is your key partner for identifying, analyzing, and developing strategies to increase your company’s capabilities. Check out our case studies. We have tackled opportunities in:

  • Accounts Payable
  • ERP system entry
  • Informational/Photo audits
  • Report/Back office information generation
  • Shipping and Tracking Information Hubs

Ready to Connect with Process-Smart?

We’re here to help you reach your goals – whenever you need us. To learn more about Process-Smart and how we can maximize your business, please complete the following form or just send us an email. One of our experts will contact you directly to discuss your company’s current needs

Categories
Outsourcing

Who Outsources/Offshores?

It is a common misconception that only large businesses have the scale and need to offshore business processes.  In fact, independent business rating and review platform Clutch completed a survey revealing that more than a third of small businesses already offshore activities to develop additional capabilities.   

In a post-COVID world, experience with a substantial remote workforce has eased many previous perceptions related to the challenges of working with people not physically located in the same space. Similarly, Clutch’s survey found that more than half of the respondents planned to offshore at least some activities in the following year. The most common areas of outsourcing included: accounting, IT services and digital marketing support. In addition, it was identified that the global market for these services topped $85 billion.

Other key findings:

  • About 1/3 of survey respondents currently outsource a business process.
  • Technical help is the most common activity outsourced(likely because activity is already outsourced domestically).
  • With difficulty in hiring people in the current environment (and associated cost) businesses are increasingly open to trying to partially or fully outsource functions.
  • Businesses with 50 or fewer employees are less likely to outsource compared to those with more than 50 employees.

Process-Smart is your key partner for identifying, analyzing, and developing strategies to increase your company’s capabilities. Be sure to review our case studies. We have tackled opportunities in:

  • Accounts payable
  • ERP system entry
  • Informational/photo audits
  • Report/back office information generation
  • Shipping and tracking information hubs

Ready to Connect with Process-Smart?

We’re here to help you reach your goals – whenever you need us. To learn more about Process-Smart and how we can maximize your business, please complete the following form or just send us an email.   One of our experts will contact you directly to discuss your company’s current needs.