Business Process Outsourcing. Almost any business process, that is computer-based, can be outsourced to a provider outside of the company.
Outsourcing has been relatively common since the late 1970’s. It became much more prevalent over the last 20 years, since the expansion of the internet.
Outsourcing happens all over the world. Each location provides various benefits as well as challenges.
The only limitation is around services that have to be performed physically such as manufacturing or repair. However, even those activities can be outsourced if the shipping isn’t a problem or too costly.
Our teams are in multiple locations across India.
Generally speaking, their time is opposite the time in the United States. This gives the advantage of the outsourced work being completed overnight for Americans. However, many times outsource providers will conform to US time zones, especially when they are interacting with consumers on behalf of their client.