It is a common misconception that only large businesses have the scale and need to offshore business processes. In fact, independent business rating and review platform Clutch completed a survey revealing that more than a third of small businesses already offshore activities to develop additional capabilities.
In a post-COVID world, experience with a substantial remote workforce has eased many previous perceptions related to the challenges of working with people not physically located in the same space. Similarly, Clutch’s survey found that more than half of the respondents planned to offshore at least some activities in the following year. The most common areas of outsourcing included: accounting, IT services and digital marketing support. In addition, it was identified that the global market for these services topped $85 billion.
Other key findings:
- About 1/3 of survey respondents currently outsource a business process.
- Technical help is the most common activity outsourced(likely because activity is already outsourced domestically).
- With difficulty in hiring people in the current environment (and associated cost) businesses are increasingly open to trying to partially or fully outsource functions.
- Businesses with 50 or fewer employees are less likely to outsource compared to those with more than 50 employees.
Process-Smart is your key partner for identifying, analyzing, and developing strategies to increase your company’s capabilities. Be sure to review our case studies. We have tackled opportunities in:
- Accounts payable
- ERP system entry
- Informational/photo audits
- Report/back office information generation
- Shipping and tracking information hubs
Ready to Connect with Process-Smart?
We’re here to help you reach your goals – whenever you need us. To learn more about Process-Smart and how we can maximize your business, please complete the following form or just send us an email. One of our experts will contact you directly to discuss your company’s current needs.