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What Are Quality Assurance And Auditing Services?

To accumulate all the information and data related to the ongoing process’ status report is the main objective of Quality Assurance and Audit. Through this gathered information the performance is then evaluated against the defined criteria.

The audit involves the review process of the systems, processes, records, activities and user experiences along with competences. This is then used to check and compare with the standards of performances, expectations of the customers and the design.

What is Quality Assurance Auditing?

A quality assurance audit carried out by a competent independent agency is a well-planned process to systematically document all the ongoing processes with an objective to evaluate the requirements and principle of an organization checking the quality of regulations and expectations of the customers.

The Main Features of the Quality Assurance and Quality Auditing Process and Why is it Essential

  • An audit is just like a report card of a student at school. Here instead of school it is the report of the company stating the current performance. It is basically a benchmark process. There are general set standards which are used to check the ongoing performance through the audit report. 
  • This audit report is generally used as a methodology for improvement. The audit report puts light on shortcomings in process performances or may show some of the changing trends in the performance and can also show any kind of incompetency in the staff or lack of knowledge, if any. This result can be then targeted as the key improvement area.
  • It is a way of standardization. Various kinds of functions can be re-developed or enhanced on the basis of this standardization report after auditing. The process can be consistently utilized post an audit, since a lot of knowledge would be gained. The staff can be trained accordingly and eventually quality could be matched with the standard quality. 
  • Back through the supply chain, quality assurance audits can be applied to force a standard in the quality provided by the suppliers. Once the supplier goes through the audit only then the supplier can be approved to supply his service or product. This will automatically raise the quality and standards of the company.  
  • All through the audit process there is a lot to learn, gain and adapt. It is a great knowledge sharing and transferring process. 
  • The compliance status of the process would be confirmed through the audit as it would be checked against the set standards. This audit would help you understand the lacunae in requirements which can later be catered to. 

All the above points establish the significance of the quality assurance and auditing services in an organization. You can get in contact with Process-Smart to get services for Quality Assurance & Auditing. We ensure to assist you in taking your company to the next level.

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Webinar

Process-Smart focuses on Accounting and Bookkeeping but that’s not all we do. We often work on complementary tasks and processes. Sometimes, it is necessary to get a new ERP (Enterprise Resource Planning) solution implemented before we can help with day-to-day activities. We partnered with our client, Down to Earth Landscape and Irrigation (DTE) to perform the data entry of clients, contracts and employee data for all 15 of their offices. With our help, they were able to implement the solution across the entire entity on time and in budget! And now we are handling their Accounts Payable. DTE actively searches for what additional processes they can outsource, to lower costs and increase efficiency. Watch this recording to learn how.

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The Benefits of Digital Marketing Services for Business

To be able to contact and connect with potential audiences at the right time and at the right place is the motto of marketing. Today when we are all in the era of digitalization and when everything starting from pin to plane can be bought online, it is great to do marketing digitally. This will help you meet your customers online. Read on to learn more about digital or online marketing.

What is Digital Marketing?

Promoting your services or your products through a wide range of electronic media and building online presence with the help of the internet is called digital marketing. This is not like traditional marketing. In digital marketing various methods and channels are used in order to anticipate the real time scenario. Thanks to this form of marketing, the companies can easily implement the required marketing strategies and steps for productivity.

In today’s date, innumerable companies have already tasted success with digital marketing over traditional marketing techniques. Below mentioned are the 10 benefits of digital marketing which would definitely help you in making the perfect marketing decision for your company.

Strategize with The Valuable Data and Analytics

You can plan all your marketing strategies using the information fetched through digital marketing. This would help you in understanding your customers and their requirements better. Having this knowledge enables you to easily predict and influence the buying patterns of the customers.

Content Performance and Lead Generation

In order to achieve a particular commercial goal, there should be appropriate content supporting the strategy. The content should be very interesting and informative in order to engage the audience and generate leads on social media.

Improved Conversion Rates

The best way to target your audience is to pave through digital marketing. Prompt actions at the right time and utilizing the generated leads is the key, which improves the conversion rates.

More Cost-Effective Than Traditional Marketing

Traditional marketing takes a lot of time for your brand awareness to be built, but that is not the case in digital marketing. You can save money through the promotional activities of traditional marketing. The same money saved can be used to a substantial extent for digital marketing.

Higher Revenues

Expect great revenue growth through all the strategies of digital marketing. Your business can benefit from the higher conversion rates.

Higher ROI from Your Campaigns

A huge generation of leads is possible with digital marketing. Digital marketing investments can get you an ROI based on the tactical use of CPL (cost per lead) or CPA (cost per acquisition).

Compete with Large Corporations

There would be a huge competition through digital marketing with all the leading corporations. But again you will get an amazing competitive advantage irrespective of the fact that you own a small business or a start up.

Get Prepared for the “Internet of Things”

It is a great opportunity to enhance your business, and promote it through all the electronic media as the people are moving towards becoming tech savvy nowadays. This helps in connecting with your audiences, irrespective of the time and location.

Earn People’s Trust and Build Brand Reputation

Consumer interest and brand objectives should always run parallel to each other. Through digital marketing, an unbreakable trust can be built among the customers in a very convincing way.

Ensure Online Business Survival

To keep your brand presence you can always use engaging strategies through digital marketing. Right kind of strategic steps need to be taken at the right time to enhance the business and its growth factor.

Isn’t digital marketing a great idea?

Now if you are wondering how to implement digital marketing, you can contact the agencies which would do the digital marketing for you. There are innumerable potential advantages of outsourcing to a digital marketing agency.

Process-Smart is one such organization which will facilitate great digital marketing strategies to enhance your business. Process Smart can provide customised digital marketing services to you at much lower costs and high efficiency.

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Understanding Customer Support Services: Why They Are Important To Your Business.

If you are serious about your business and if you are looking to flourish your business, then you ought to know the importance of customer support services. The need for customer support services is beyond the fiscal requirements. It gets deeper into the depth of conveying what the company is all about and what it is that the company does. The very existence of the company is understood better through customer support services.

Being a company owner, the way we treat our customers shows the attitude we have towards them which eventually signifies the company etiquettes. Customers being the key to success it is very important to have knowledge about the long term implications of your actions.

Through this article let us understand why customer support service is the key to business success.

Customer Acquisition is Expensive, but Customer Retention is Not

You would be awed to realize the fact that retaining a customer is totally inexpensive while attracting a new customer is 5 times more the cost of retention. Isn’t this fact enough to gauge the importance of customer service? Old retained happy customers bring the new ones, so why risk losing them?

Existing Customers Buy More than the New Customers

Selling your product or service to a new customer is time consuming and the success rate is not so good either. But at the same time, selling it to your existing customers is easy and the success rate is high as well. Having great customer support service ensures the customer’s loyalty of buying products or services from you. 

Overall Problems are Reduced with Great Customer Service

There is a saying in the business field that the customer is god. There is a reason for this saying. You directly eliminate any kinds of issues that might be caused by your customers if you are treating them well. Anything related to sales, your service issues or chances of getting into legal matters will be straight away nullified. But if customer support is not rightly given then innumerable problems would arise eventually hampering the business big time.

Brand Strengthening and Awareness is the result of Excellent Customer Service

To ensure that your brand awareness is created in the market and amongst your prospective clients and customers, you must have  armstrong customer service. High quality customer service will do wonders for your business. Word of mouth marketing will take its A game and positive reviews would start pouring in. Anyone who is looking out for your kind of services or products would confidently approach you due to the awareness of your brand.

Long Lasting Customers

Your customers will never abandon you at any cost if you retain the quality and ensure great customer service. It is always a pain to find new business owners or companies for the customers. So, if they are getting good customer service and services or products as per expectation, they would not turn to anyone else. These are the people who would stand by you till you exist. 

Through this article we have seen that customer service not only enhances the business or grows the business, but it also elongates the life of the business. In today’s date, as per a general survey, only 4 out of every 100 businesses survive through the 10 year benchmark, the rest of them can’t. This shows the failure rate is 96% while the success rate is only 4%. You could be in the 4% segment by prioritizing the customer needs and focussing on solving their issues by taking the extra leap. This is a task of precision and time consuming. But you can achieve longevity in business by outsourcing customer service to service providers like Process-Smart. Customers are your core and focussing on them will surely earn you more. Outsourcing the key for reliable, long lasting customer service.

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Accounts Payable (A/P) Offshoring

What is Accounts Payable?

Accounts payable is a critical business function, controlling cash and ensuring that vendors are appropriately managed to deliver effective services. The function is both transactional and strategic.  

Critical control points include: 

  • Managing payment terms to ensure that all discounts are utilized within a contractual context.
  • Working with vendors to get better payment terms (discounts for faster payment or extended terms to improve working capital).
  • Executing transactional problem solving when a delivered quantity or service differs from a purchase order. 
  • Working with vendors on under- and overpayments to ensure accuracy and responsibility.
  • Implementing effective cash flow management to avoid overspending and promote healthy business growth.

Why Offshore Accounts Payable Processes?

As described by Los Angeles-based finance and accounting consulting firm 8020 Consulting, the benefits of offshoring accounts payable processes are significant – especially when factoring the wage arbitrage offered by highly-educated but lower-income countries. This has the dual benefit of reducing the effective cost per transaction in accounts payable and typically improving the qualification level of the individuals performing the function.

In contrast, one of the potential issues the firm mentions is the time it takes to fully connect with an offshore partner. Typically, firms team with consultants or attempt find an offshore partner on their own. What makes Process-Smart unique is our full-employee integration in both the United States as well as offshore locations. Essentially, they are our global employees, which is a crucial differentiation that will protect your organization from the risk of receiving a “hand-off”.

As described  in an 8020 Consulting article, communication can be rocky at first: 

Your company’s managers and executives may be used to dealing with the same in-house senior manager to answer a variety of accounting/financial questions, for instance, while the new process will have them consulting with new personnel overseas. This can lead to frustration if you haven’t instituted strong change management within your organization. 

The best way to smooth over these difficulties is to communicate with everyone before the transition and make sure they understand how their workflows will change. Provide them with liaisons that are both in-house as well as at the vendor to make the transition smoother. Selecting a finance and accounting outsourcing vendor that is in another country or time-zone requires creating buy-in among the teams who will be working with them.

Due to the unique advantages offered by Process-Smart, these issues are directly addressed. There is no liaison between the vendor and your company – we own it. This significantly reduces the friction points for implementation.   

Proven Benefits of Offshoring

A recent article authored by Matchboard Managing Director Sharon Melamed highlights functions (including accounting) that directly benefit from offshoring. These include:

Large Cost Savings

  • Depending on which country you outsource to, you will be able to experience cost savings between 30-70%.

Broader Talent Pool

  • If you are struggling to find the right skillset locally, you can tap into the world’s vast English-speaking labor pool to accommodate needs. 

Relieved Administrative Burden

  • Spend more time nurturing customer relationships and developing your business strategy while not having to attend to daily tasks.

Increased Flexibility

  • Offshore workforces can be ramped up-and-down in accordance with your changing business needs, with no investment in computers, phones or other assets. You can be up-and-running in as little as a couple of weeks.

Process-Smart is your key partner for identifying, analyzing, and developing strategies to increase your company’s capabilities. Check out our case studies. We have tackled opportunities in:

  • Accounts Payable
  • ERP system entry
  • Informational/Photo audits
  • Report/Back office information generation
  • Shipping and Tracking Information Hubs

Ready to Connect with Process-Smart?

We’re here to help you reach your goals – whenever you need us. To learn more about Process-Smart and how we can maximize your business, please complete the following form or just send us an email. One of our experts will contact you directly to discuss your company’s current needs

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What is Payroll Management?

A system which is really important for a company as a compliance software is called a payroll system. It is a basic requirement for any kind of business to have and maintain a consistent and regular finance process which facilitates the salary distribution amongst the employees. It is very important to have a stable financial system in the company to avoid unnecessary delays in the salaries or in the worst case scenario, being unable to pay the salaries. This kind of mismanagement affects the workforce of the company. Thus a mandatory law of adapting a payroll system is made compulsory all through.

What is Payroll Management?

A process which manages the entire administration of the financial records of all the company employees is known as the payroll management. This includes a number of things like:

  • Salaries
  • Bonuses
  • Incentives
  • Deductions
  • Net Payment

The law enforced ensures that all the records as mentioned above of the employee must be maintained by the employer. There can be legal consequences if the employer fails in complying with the Income Tax Laws of the employee.

The Effectiveness of the Payroll Management on Your Workforce

Having a payroll system ensures the employees salary consistency and provides them with a grievance redressal system. A well organized and developed system for payroll management is very beneficial to businesses in many ways. Many of them are listed below.

Boosting the Employees Morale

It is very common that an employee would start hunting for a job if he/she feels that the job is not stable and salary is not processed on time. But having a payroll system boosts the morale of the employee. 

Syncing the Important HR Tasks with Payroll Management

A payroll is influenced by umpteen Human Resource related tasks. By integrating additional HR functionalities in the system, there are many solutions which can be streamlined by the payroll process like attendance and time synchronization, record keeping, etc. 

Check out how payroll management facilitate the HR Tasks:

  • Time and Attendance
  • Benefits Enrollment
  • Recruitment
  • Employee Lifecycle Management
  • Personnel Tracking

Reducing the Tax Bills:

An employer cannot afford to mismanage the records of the employees as it will cause a huge problem. The employer must adequately and timely deduct the TDS and taxes of the employees and make a record of them legitly. The payroll management system will help reduce the chances of paying up any kind of legal fines.

Support System to the Startups:

If you are planning to initiate your own startup, then you will have to adapt and perform many different roles. Payroll management would be one amongst them. Rather than manually doing the payroll and giving  a chance of manual error, it is better to use an established software which manages the finances of your startup.

How to Decide a Payroll Software?

A payroll software is a very useful tool for an HR team. It helps set up the basic foundation for the future processes. As per a research it is seen that maximum SMEs (40% precisely) buy the payroll management softwares. This is because they know or ]have experience that the payroll system software is essential to overcome any kinds of obstacles in the employee management system. Check out the few essential features of Payroll Management Software

  • Automatic payroll generator
  • Swift invoice and quote creator
  • Swift tax filing feature
  • Must be handy with tax reporting tools
  • Vendor and Contractor payment tools must be incorporated
  • Integration of the software with the other in-house software must be easy
  • It should be easy to comply

Payroll Tasks by Professionals Matters:

When the payroll management is outsourced to a professional company, you can stay rest assured regarding the effectiveness and quality of the job. There are no chances of data loss, file corruption or any kind of software glitch as well. The experts would be in contact with the concerned people of the company before making any changes. You can outsource payroll management services, it will be a lifetime boon as you need not worry about it anymore..

Payroll Management System by Process-Smart

You can easily outsource your payroll management to Process-Smart and forget all your financial worries. Process-Smart will facilitate the financial management with ease and expertise so that you can concentrate on the main task of the company. You can think about expansion with a healthy and well suited payroll system. You can contact us now for the quotation.

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Best Reasons to Engage with a BPO Provider

There are only 24 hours in a day. And you are busy. Very busy. As a business leader, you are focused on growing your business and you feel beholden to not only your family but your employees. You must succeed for everyone’s sake and survival. But if you are like most other business leaders, you are doing too much. There are tasks and processes that can – and should – be handled by someone else. Ask yourself this . . . what is my “highest and best use?” Are you the best salesperson in your organization? Are you the key manager doing what you can to support your people? Marketing whiz? Operations guru?

What is that you do best that helped get you to the position you are in now? There is a strong chance that it wasn’t entering invoices into your accounts payable system. It probably wasn’t verifying that your subcontractor completed their work or dispatching your employees. Further, you might be best at some of these tasks but others are also good at them and would effectively do just as well.

At Process-Smart, we work with you to uncover these demands on your time that can be handled elsewhere, giving you more time to do what you do best!

Remove Bottlenecks

Sales are great. Delivery is no problem. But somewhere in between there is a problem. Maybe it’s in order entry or a finance area. Whatever it is, you probably have a good idea already. But if it was easy to solve, you might have done that by now. You could throw more people at the problem. However, hiring is never easy, quick or enjoyable, to say nothing of how expensive it is to hire and onboard. Then there is orientation, training, benefits, etc., a whole myriad of responsibilities that go with new employees. Process-Smart can work with you to figure out which part of your processes lend themselves to documenting and shifting to other people that you don’t have to hire, train, give benefits, account for vacation, replace or maybe let go.

Maintain Employee Levels – Avoiding Increases

Now things are going gangbusters! Sales are out of control and everyone is working efficiently, but so much harder. You might even be paying overtime! As much as you enjoy your staff and love to reward them for a job well done, let’s be honest, you are in no hurry to add to their ranks. This is especially true when forecasting shows this increased volume for the next 6 months or year but you don’t really know
what it will be like after that. Shift some of the more repetitive work to the Process-Smart team, gaining efficiencies and time – and money – savings.

Accommodate for Planned Growth

Now you are planning for growth. How can you accommodate that growth before it happens, without taking on needless expense? Together, we can review your business and find various processes that lend themselves well to BPO. We then go through the thorough documentation process. When your growth fully occupies your existing staff, we use the documented process to shift work out of your office. The best part is that when the growth continues and you need more capacity, all you have to do is say so! We can easily add resources to increase capacity to service the growth of your business.

Mystery Challenges

Sometimes, you just can’t find the problem. Seems like all is going well, but the bottom line is not what you’d expect. Does this ever happen to you? If so, you aren’t alone. Business leaders can be so emotionally involved and right in the middle of the action. It’s very hard to step back and review your business. We can help. Process-Smart will review your operations and help you determine if you are a candidate for BPO.
Whatever the reason, let’s talk. Remember, Process-Smart is here to make your life better and your business run more efficiently. No pressure. Less stress. Almost every business has a process that can be accomplished with outside resources. How will you benefit when you find yours?

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How BPO Benefits Businesses Of All Sizes?

In today’s world, there is a significant rise in the demand for business process outsourcing. This rising need proves that BPO has extensive benefits. As per a survey done in the US, nearly 41% of a knowledge worker’s time is spent in performing repetitive tasks. But with BPO, the competency of the worker increases to a great level as the repetitive tasks can be delegated with a fraction of the cost. So, let us understand what BPO – Business Process Outsourcing is, along with the benefits of opting for it.

What is Business Outsourcing?

As we have read in the beginning, for any main job to be performed, there are umpteen menial tasks which are repetitive in nature. These tasks can be easily removed from the main staff’s regular routine and can be delegated to a third party like Process-Smart. These 3rd party organizations perform these business tasks for your company. The tasks can be segregated into 2 categories – Back Office Work and Front Office Work.

The jobs that fall under Back Office category are:

  • Inventory Ordering
  • Head Hunting
  • Recruitment
  • Legal Agreements
  • Contract Creation

The jobs that fall under Front Office category are:

  • Lead Generation
  • Call List Building

‍What are the benefits of business process outsourcing?

It Saves Time:

When the hours spent on the repetitive and excess tasks are delegated, those hours can be then spent on other activities. So, all the skilled and precise knowledge workers of various domains like HR, Marketing and Sales or Business Operations can accomplish the tasks in an expedited timeline. New responsibilities can be taken up while the old ones can be done with super perfection. Eventually the workplace will see great efficiency as the productivity would be enhanced.

It Saves Money:

Cost savings is the biggest and the most appropriate reason why companies prefer outsourcing the business processes. Manpower being one of the largest costs after onboarding, training and hiring of the employees. BPO serves as a brilliant solution to them. Irrespective of the size of the company, this solution works out as the employees of the 3rd party organizations are located in low cost of living locations. Thus their compensation would be comparatively less, which works out for the companies. Office space, any kind of materials or equipment would not be the company’s lookout as the 3rd party employees are offsite.

Flexibility and Scalability:

Companies can achieve and take the path of flexibility and growth very confidently when effective outsourcing is done which saves time and money. The BPO significantly reduces the risk of financial hiring due to uncertain expenditure versus calculated revenue. Companies can easily outsource the business process if they require swift scaling but calculated hiring. The upcoming companies can benefit with the BPO services especially in this parameter.

There is an Advantage of Time Zone:

Scaling definitely helps but time zones are often a problem with companies who have their customers in different parts of the world. It is in these times that BPO works out instead of bringing up a satellite office. This shows that business process outsourcing is very beneficial with ease of access for all size of businesses. The BPOs are here to stay for the long haul.

BPO Services At Process-Smart

Process-Smart as the name suggests will upgrade your process with clever and upmarket procedures. We have brilliant efficiency tools which can easily facilitate your company to play the ace game. Be it Accounts, Payroll, any kind of QA, Customer Support or even Digital Marketing Services, we provide them all. Back Office Support Services are also given by Process-Smart. If you are focused on augmenting the value of your organisation, Process-Smart is here to make it happen for you.

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Who Outsources/Offshores?

It is a common misconception that only large businesses have the scale and need to offshore business processes.  In fact, independent business rating and review platform Clutch completed a survey revealing that more than a third of small businesses already offshore activities to develop additional capabilities.   

In a post-COVID world, experience with a substantial remote workforce has eased many previous perceptions related to the challenges of working with people not physically located in the same space. Similarly, Clutch’s survey found that more than half of the respondents planned to offshore at least some activities in the following year. The most common areas of outsourcing included: accounting, IT services and digital marketing support. In addition, it was identified that the global market for these services topped $85 billion.

Other key findings:

  • About 1/3 of survey respondents currently outsource a business process.
  • Technical help is the most common activity outsourced(likely because activity is already outsourced domestically).
  • With difficulty in hiring people in the current environment (and associated cost) businesses are increasingly open to trying to partially or fully outsource functions.
  • Businesses with 50 or fewer employees are less likely to outsource compared to those with more than 50 employees.

Process-Smart is your key partner for identifying, analyzing, and developing strategies to increase your company’s capabilities. Be sure to review our case studies. We have tackled opportunities in:

  • Accounts payable
  • ERP system entry
  • Informational/photo audits
  • Report/back office information generation
  • Shipping and tracking information hubs

Ready to Connect with Process-Smart?

We’re here to help you reach your goals – whenever you need us. To learn more about Process-Smart and how we can maximize your business, please complete the following form or just send us an email.   One of our experts will contact you directly to discuss your company’s current needs.

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BPO 101

Does the business world really need another TLA? Three Letter Acronyms have been plaguing, er, helping us for about 40 years as they began to show up in the late 1970s. They actually started to be recognized, and expand greatly in usage, in the early 1980s. Most TLAs aren’t truly TLAs, as they aren’t acronyms (such as “CAT” scan). They are actually “initialisms,” however, that is a different blog post.

BPO is Business Process Outsourcing. Simply put, it refers to taking repetitive processes and determining how they can be outsourced. An example is tracking shipments. If your company ships products to customers through multiple carriers, there might not be a simple way to provide a link on your website for your customer to track their order. Tracking each shipment and updating a website might be best handled manually. An easy question to ask yourself is whether you can thoroughly document the process. Most processes can be documented well. If you can’t, then how would you train a new employee to pick up the process?

A classic example where BPO brings significant value is in Accounts Payable. When a business purchases anything from vendors, approximately 85-90% of invoices for those purchases are sent electronically. Those invoices need to be entered into an ERP system — another TLA! Invoices need to be entered into an Enterprise Resource Planning or simple bookkeeping system such as QuickBooks. Some businesses utilize OCR – ha! – or Optical Character Recognition, to enter the remaining invoices that aren’t sent electronically. While this computer-based process can be quite effective, it is never perfect and requires validation to ensure that the computer read the information correctly. That validation is completed by a person.

Whether invoices are entered manually or via OCR, the process requires human interaction. This is a process that can easily be documented and then completed by anyone who is capable, current employee or not.

How does Business Process Optimization effect control over the process?

Some believe there are advantages to having these tasks completed by employees. The thought is that there is more control over the process, in addition to confidentiality. Recent times have shown these concerns are not a challenge. It feels funny to say that there were any “silver linings” to the Coronavirus pandemic, however, there was at least one.

Employees have been asking, for as long as there has been an internet, to work from home. As our economy continues to transition to being service-based versus manufacturing-based (largely due to automation as well as the economy becoming more global), more employees sit in front of a computer and, often, use a phone all day long. Access for these tools has become nearly ubiquitous given the widespread availability of reliable internet access throughout the majority of the U.S., certainly throughout higher population areas.

The worldwide pandemic has vastly increased the number of employees working from home as employers fight to stem the tide of transmission of COVID-19 among their staff. Moving employees out of the office has proven to provide safety to them, resulting in less down time due to sick leave.

Other fears employers have traditionally held have not manifested with their newly found distributed workforce. Many employees are happier working from home saving time, energy and money in their commute. Productivity has not only not suffered but, in some instances, improved. There are less distractions from co-workers and less meetings, allowing employees to better focus. Another fear was a lack of collaboration, however, technology-based tools have addressed the need for collaboration very well. It has led to a nation of people wearing business attire above the waist — and sweatpants below!

Business Process Outsourcing generally leads to better control over the process in question. For BPO to be successful, an integral part of the transition is the creation of the SOP – one more TLA! The SOP is a document outlining the Standard Operating Procedure for the process in question. The document typically goes through a few iterations resulting in a locked-down procedure. The BPO provider then plugs their employees into the role of completing the process by following the SOP, which results in no freelancing on accomplishing the task at hand.

There are wide range of reasons as to why using a provider of Business Process Outsourcing makes sense. Look for that information – and more – in additional blogs from Process-Smart.