Offshoring sales administration positions provides significant advantages for a sales team, enabling a focus on strategic activities and core strengths. By delegating routine administrative tasks, sales teams can enhance productivity, efficiency, and overall performance.
Enhanced Focus on Core Activities:
Offshoring administrative tasks allows sales professionals to concentrate on high-value activities such as closing deals, building relationships, and strategizing. This aligns with the “delegate and elevate” concept from the Entrepreneurial Operating System (EOS), helping individuals focus on their strengths, thereby improving job satisfaction and productivity.
As an example, following up on previously submitted proposals. Various studies show that nearly 60% of proposals are neither accepted nor rejected, they simply set in the “unknown”. Often business development/sales individuals move on to the next opportunity without farming what was previously submitted.
Cost Efficiency:
One of the most apparent benefits of offshoring is the reduction in overhead expenses. For instance, a McKinsey study highlights that companies can save up to 50% in labor costs by offshoring tasks to countries with lower wage structures, without compromising on quality (McKinsey & Company) (McKinsey & Company). These savings can be reinvested into core sales activities, technology, and training.
Access to Skilled Talent:
Global talent pools offer highly skilled professionals adept at managing administrative tasks. These individuals often possess education and training from reputable institutions. According to a report by McKinsey Global Institute, the global labor market has a significant number of highly educated workers, which enhances the quality of work produced offshore (McKinsey & Company).
Scalability and Flexibility:
Offshoring provides the flexibility to scale administrative support based on business needs. This adaptability helps manage workload fluctuations without the constraints of local hiring and training. A systematic review of offshoring studies found that companies benefit from increased resource availability and efficiency, allowing for better handling of peak workloads (SpringerLink)
Improved Sales Performance:
With administrative burdens lifted, sales teams can devote more time to customer interactions and closing sales, directly impacting revenue growth. Studies have shown that offshoring can lead to a more focused and efficient sales force, ultimately improving overall sales performance (McKinsey & Company).
Conclusion:
Offshoring sales administration positions is a strategic move that allows sales forces to leverage their strengths, focus on core activities, and drive business growth. Embracing the EOS principle of “delegate and elevate” ensures that tasks are handled efficiently, enabling sales professionals to excel in their primary roles. By offshoring, companies can achieve significant cost savings, access a global talent pool, and improve their operational flexibility and efficiency.