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Job Aides

Setting Up Lawn and Fertilizer Applications in Aspire

Fertilization is the process of providing essential nutrients to plants or soil to promote healthy growth and optimal yield. It involves applying fertilizers that contain key elements like nitrogen, phosphorus, and potassium, which are vital for plant development.

We have created a step-by-step job aide based on the Aspire training article Setting Up Lawn or Fertilizer Application Services to help your team effectively manage and execute fertilization tasks using the Aspire software systems.

Step 1

Login to Aspire using your credentials.

Aspire

Step 2

Click on Properties and enter the property address for which the opportunity is to be created. Select the specific property where the fertilization job needs to be performed.

Aspire

Step 3

Once you have selected the correct property address, click the NEW OPPORTUNITY button and select the template that reflects the services that need to be added, such as ‘Turf Fertilization’ or a related service.

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Step 4

A new opportunity will be created based on the template selected. Fill in the necessary details like due date, anticipated close date, and start and end dates.  Click on the three dots in the upper right corner to provide specifics about the fertilization services requested and create an estimate and add all details and values relevant to the services. 

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Step 5

Enter all the details for the services present in the estimate. In the estimate, include information like the service descriptions, quantities, costs per unit, and any additional fees or charges associated with the fertilization job.

Aspire

By following these step-by-step instructions within the Aspire system, you can efficiently create opportunities, generate estimates, and capture all the relevant details to ensure successful execution of fertilization projects for the specified properties.

If you have multiple branches, you can select which will offer this service after creating the F&P Service in Aspire.

You can also decide if the service is recurring and if so, how often it should be provided to your customers.  Additionally, Aspire allows you to specify the profit margins for each opportunity related to the F&P Service.

Process to Schedule work Tickets in Aspire

  • Navigate to the Schedule Board and click on the ‘Scheduling’ icon in the blue side menu.

Aspire

  • To view available routes, select the ‘Manager’ dropdown and click on the ‘Work Ticket’ icon on the Schedule Board in the top right. These are contract tickets, so utilize the open contract option through today’s work ticket list.

Aspire

  • To find specific tickets, you will enter ‘o’ to search for an opportunity and then enter the opportunity number to filter to those specific tickets.

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  • Every contract service has a number of occurrences which reflects how many times you will perform the service. The occurrences are set during the estimating phase and determine how many tickets need to be scheduled.

Aspire

Process to Schedule Weekly Maintenance

  • Look at your work ticket list to determine the occurrence number (number of times the service should be performed for that client).

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  • There are two ways to schedule the first occurrence: either drag and drop it onto the Schedule Board if the route and start day are planned or utilize the scheduling assistant. Clicking on the Scheduling Assistant icon enables you to easily find routes. This can be especially beneficial when managing multiple routes to ensure sufficient crew hours for each job.

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  • Choose specific routes by clicking the box next to each route name, then search for available routes and days to schedule your visit. Clicking ‘Search’ provides a list of suggested times and dates for this work ticket. If everything appears correct, click ‘Save’.

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  • Once the first ticket is on the schedule board, you can set the recurring schedule.
  • Click on the ticket and then select the three-dot menu and scroll down to ‘Edit Recurring Schedule’.

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  • On the Job Service Schedule screen, confirm the desired route as displayed or change it using the drop down menu.

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  • Sequence* is used to determine the order tickets will be scheduled on any given day. When entering sequence numbers we recommend using multiples of 10 so if a new opportunity is added in the future or a change has to be made, making adjustments is easier. Use the Recurring Schedule* drop down to choose the cadence of the service.

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  • Week of the Month and Month of the Year allows you to specify the weeks and months that the service is available to be scheduled. Options that are highlighted green dictate that the service can be scheduled during that time frame.

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  • After clicking ‘Save’, verify which ticket occurrence to start with. Since a new opportunity has been added to a schedule, it will begin with the first ticket occurrence.

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  • Click the ‘View Schedule’ box, then click ‘Save’ to view your planned schedule.

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Scheduling Bi-Weekly and Monthly Using the Work Ticket Icon

  • Open your work ticket list and select the first occurrence. Drag and drop your ticket onto the schedule board.

  • To set the recurring schedule, click on the ‘Visit’ tile and choose ‘Edit Recurring Schedule’. Then, from the recurring schedule dropdown, select ‘Days Between’.

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  • Enter the number of days between each visit, then click ‘Save’ in the lower right to start your schedule with the first occurrence.

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By following the process to schedule work tickets in Aspire and using the rescheduling option to dictate weekly/bi-weekly service, or days between work, you can effortlessly create opportunities, generate estimates, and schedule recurring services with accuracy.

Aspire’s intuitive interface empowers you to customize service offerings, set profit margins, and establish recurring schedules tailored to the specific needs of each property, ensuring consistent and effective maintenance throughout the season.

Download the PDF Version of the Job Aide Here.

Categories
All Back-Office Processes

Shaping Industries and Customer Support with AI Automation by Process-Smart

AI automation refers to the utilization of artificial intelligence technologies to streamline processes, perform tasks, and make decisions with minimal human intervention. 

These technologies encompass machine learning algorithms, natural language processing (NLP), chatbots, and robotic process automation (RPA), among others. By analyzing data, recognizing patterns, and learning from interactions, AI systems can mimic human intelligence and execute tasks effectively.

Today, almost every business seeks innovative ways to stay ahead. One of the most powerful tools they’re turning to is artificial intelligence (AI) automation. AI has the potential to revolutionize various aspects of business operations, including customer support. 

Process-Smart is at the forefront of this transformative movement. Keep reading to understand how Process-Smart can revolutionize your customer support processes through AI automation.

Meeting Customer Needs with Precision

Customers expect quick resolutions to their questions and issues, no matter which channel they use—be it email, chat, phone, or social media. When it comes to customer support, responsiveness and efficiency are key. Process-Smart specializes in handling all communication channels seamlessly, ensuring that no customer query goes unanswered.

By focusing on these metrics, businesses can enhance their customer service experience, leading to greater satisfaction and loyalty among their customer base. Key metrics such as first contact resolution, first response time, and full resolution time are closely monitored and managed by Process-Smart. 

Virtual assistants and chatbots have become essential tools for businesses looking to improve their customer interactions. Process-Smart utilizes natural language processing (NLP) and machine learning (ML) to create intelligent chatbots capable of understanding and responding to customer queries with remarkable accuracy.

The Impact of AI Automation on Industries

The influence of AI automation extends far beyond customer support—it’s reshaping various industries, optimizing processes, and revolutionizing workflows. Let’s explore how AI automation is transforming industries with Process-Smart’s expertise.

E-commerce:

Through personalized product recommendations and automated customer support, businesses can provide a seamless and tailored shopping journey to each customer. AI solutions empower e-commerce platforms to anticipate customer needs and offer proactive assistance, ultimately boosting sales and customer satisfaction. In the e-commerce sector, AI automation is redefining the customer shopping experience. 

Healthcare:

AI-driven administrative solutions automated appointment scheduling, medical billing, and patient record management, freeing up healthcare professionals to focus on delivering quality care. In healthcare, AI automation is enhancing patient care and streamlining administrative tasks. Process-Smart’s AI applications facilitate medical diagnosis, predictive analytics, and patient monitoring, enabling healthcare providers to deliver more accurate diagnoses and personalized treatment plans. 

Finance:

The finance industry is undergoing a profound transformation with the integration of AI automation. Process-Smart’s AI solutions are revolutionizing tasks such as fraud detection, risk assessment, and algorithmic trading. By harnessing the power of AI, financial institutions can mitigate risks, optimize investment strategies, and deliver superior financial services to their clients.

Manufacturing:

In the manufacturing sector, AI automation is driving operational efficiency and predictive maintenance. Process-Smart’s AI applications analyze vast amounts of data to optimize production processes, minimize downtime, and prevent equipment failures. Through predictive maintenance algorithms, manufacturers can anticipate maintenance needs and schedule repairs proactively, thereby reducing costs and enhancing productivity.

Integrating AI Automation into Everyday Business Practices

So, how do businesses effectively integrate these technologies into their daily operations? Invaluable insights and strategies will help businesses adapt and thrive in this new time of digitalization.

Training and Education:

One of the first steps in integrating AI automation is ensuring that employees are properly trained to leverage these technologies effectively. The comprehensive training programs will help tailor each business need and its employees to understand and utilize AI-driven tools to their fullest potential.

Data Management and Analysis:

Data lies at the heart of AI automation, driving insights and informing decision-making processes. Process-Smart assists businesses in implementing robust data management systems to collect, store, and analyze data effectively. By harnessing the power of AI-driven analytics, businesses can uncover valuable insights that drive innovation and growth.

Continuous Improvement:

AI automation is not a one-time implementation; it requires ongoing refinement and optimization to remain effective. Process-Smart emphasizes the importance of continuous improvement, regularly assessing AI systems’ performance and making necessary adjustments to enhance efficiency and accuracy.

Ethical Considerations:

As AI automation becomes more prevalent, it’s essential to consider ethical implications and ensure responsible AI usage. Process-Smart guides businesses in establishing ethical guidelines and best practices for AI implementation, fostering trust and transparency in their interactions with customers and stakeholders.

Collaboration and Innovation:

AI automation presents opportunities for collaboration and innovation across industries. Process-Smart encourages businesses to collaborate with industry peers and experts to share knowledge and drive collective innovation in AI technologies. By fostering a culture of collaboration, businesses can stay ahead of the curve and leverage AI automation to its fullest potential.

The Future of AI Automation and Customer Support

Looking ahead, we can expect AI automation to become even more widespread, with advancements in areas such as natural language understanding, predictive analytics, and autonomous decision-making. By embracing AI-driven solutions, businesses can unlock new opportunities for growth, efficiency, and customer satisfaction.

As AI continues to evolve, its impact on customer support and business operations will only grow. It’s essential to stay committed at the forefront of this technological revolution, continuously innovating and adapting to meet the evolving needs of businesses across industries.

By harnessing the power of AI, businesses can streamline operations, boost productivity, and deliver exceptional customer experiences in today’s technology-driven world. Process-Smart’s expertise in AI automation will help lift your customer support to new heights. As we move ahead in this new time of AI automation, Process-Smart is ready to empower your business on its journey to success.

Categories
All Outsourcing

Quality Assurance for Asset Managers to Protect Your Investments

Quality assurance is a systematic process that ensures the products or services provided meet specified requirements and standards. Quality assurance involves implementing rigorous procedures and protocols to mitigate risks, maximize returns, and safeguard investors’ interests.

Asset managers play a crucial role in overseeing and managing investment portfolios on behalf of their clients. Their responsibilities encompass a wide range of tasks, including portfolio construction, risk management, performance analysis, and compliance with regulatory requirements. 

Quality assurance serves as a safeguard against errors, inefficiencies, and unethical practices that could compromise the integrity of the investment process. 

At Process-Smart, we understand the importance of protecting your investments, and we go above and beyond to implement rigorous quality assurance processes.

The Importance of Quality Assurance for Investors

For investors, quality assurance is essential for protecting their investments and achieving their financial goals. You can entrust firms like Process-Smart to prioritize quality assurance, giving you peace of mind knowing that your assets are in capable hands. Here are some key reasons why quality assurance matters:

  1. Risk Mitigation: By conducting thorough due diligence and risk assessments, asset managers can make informed decisions to safeguard investors’ capital. Quality assurance measures help identify and mitigate potential risks that could negatively impact investment performance.
  2. Consistency: Quality assurance processes help maintain consistency in portfolio management, reducing variability and enhancing predictability for investors. Consistency is crucial in asset management, as it ensures that investment strategies are implemented effectively over time.
  3. Compliance and Regulatory Adherence: Quality assurance frameworks ensure adherence to legal and regulatory requirements, minimizing the risk of fines, penalties, or reputational damage. In an increasingly regulated environment, compliance with laws and regulations is non-negotiable for asset managers.
  4. Transparency and Accountability: By providing clear and comprehensive reporting, asset managers foster trust and confidence among investors, demonstrating their commitment to ethical conduct and responsible stewardship. Quality assurance promotes transparency and accountability in the investment process.
  5. Performance Optimization: Identifying areas for improvement and implementing corrective actions, asset managers can enhance portfolio returns and maximize value for investors. Through ongoing monitoring and evaluation, quality assurance helps optimize investment performance.

Key Components of Quality Assurance in Asset Management

Achieving quality assurance in asset management requires a multifaceted approach encompassing various components:

  1. Robust Due Diligence: Thorough due diligence is essential when selecting investment opportunities and counterparties. Asset managers must conduct comprehensive research and analysis to assess the viability and suitability of potential investments, considering factors such as financial stability, market dynamics, and regulatory compliance.
  2. Risk Management Framework: A robust risk management framework is indispensable for identifying, assessing, and mitigating risks across the investment process. This includes market risk, credit risk, liquidity risk, operational risk, and compliance risk. By implementing risk management protocols and controls, asset managers can protect investors from unforeseen losses and market downturns.
  3. Performance Measurement and Attribution: Effective performance measurement and attribution are critical for evaluating investment outcomes and identifying sources of portfolio returns. Asset managers must accurately track and analyze performance metrics, comparing actual results against benchmarks and objectives. This enables investors to assess the effectiveness of their investment strategies and make informed decisions based on performance data.
  4. Compliance and Regulatory Oversight: Compliance with legal and regulatory requirements is paramount in asset management. Asset managers must stay abreast of evolving regulatory developments and ensure adherence to applicable laws, rules, and guidelines. This includes maintaining proper documentation, filing regulatory reports, and implementing internal controls to prevent compliance breaches.
  5. Continuous Monitoring and Evaluation: Quality assurance is an ongoing process that requires continuous monitoring and evaluation of investment activities. Asset managers must regularly review portfolio positions, market conditions, and risk factors to identify emerging trends and potential issues. By staying vigilant and proactive, asset managers can address challenges promptly and safeguard investors’ interests.

Quality Assurance for Financial Excellence

Process-Smart specializes in delivering tailored, cost-effective, and strategic quality assurance and quality control services designed specifically for asset managers and small banks. Our comprehensive suite of services is meticulously crafted to provide you with actionable insights into your customers, products, and processes, empowering you to thrive in a competitive market environment.

Customized Solutions for Your Unique Needs

We recognize that every institution has its own set of challenges and objectives. That’s why our approach begins with a deep understanding of your organization’s goals, regulatory requirements, and risk tolerance levels. From there, we tailor our quality assurance services to address your specific needs, ensuring that our solutions align seamlessly with your strategic vision.

Strategic Cost Management for Optimal Efficiency

We understand the importance of managing costs without sacrificing quality. Our services are designed to be cost-effective, leveraging innovative technologies and streamlined processes to maximize efficiency and minimize overhead. By optimizing your quality assurance investment, we help you achieve your goals while maintaining a competitive edge in the market.

Timely Insights to Drive Informed Decision-Making

Our quality assurance and quality control services provide you with real-time data, analysis, and feedback, enabling you to make informed decisions with confidence. Whether it’s evaluating customer satisfaction, assessing product performance, or optimizing internal processes, we ensure that you have the information you need to stay ahead of the curve.

Comprehensive Risk Management for Sustainable Growth

Quality assurance is more than just identifying problems; it’s about proactively managing risks to drive sustainable growth. Our comprehensive approach to quality management encompasses proactive risk identification, continuous monitoring, and iterative improvement. By partnering with us, you can rest assured that your operations are safeguarded against potential threats, allowing you to focus on achieving your long-term objectives.

Trusted Advisors for Long-Term Success

At Process-Smart, we view ourselves as your trusted advisors and partners in success. Our team is committed to building enduring relationships based on trust, integrity, and mutual respect. We stand by your side every step of the way, offering ongoing support, guidance, and expertise to help you navigate the complexities of the financial industry and achieve your goals.

When it comes to quality assurance for asset managers and small banks, Process-Smart is your trusted ally for financial excellence. Our tailored solutions, strategic cost management, timely insights, comprehensive risk management, and support are here to propel you toward long-term success. Contact us today to discuss services tailored specifically to your needs!