In today’s world, there is a significant rise in the demand for business process outsourcing. This rising need proves that BPO has extensive benefits. As per a survey done in the US, nearly 41% of a knowledge worker’s time is spent in performing repetitive tasks. But with BPO, the competency of the worker increases to a great level as the repetitive tasks can be delegated with a fraction of the cost. So, let us understand what BPO – Business Process Outsourcing is, along with the benefits of opting for it.
What is Business Outsourcing?
As we have read in the beginning, for any main job to be performed, there are umpteen menial tasks which are repetitive in nature. These tasks can be easily removed from the main staff’s regular routine and can be delegated to a third party like Process-Smart. These 3rd party organizations perform these business tasks for your company. The tasks can be segregated into 2 categories – Back Office Work and Front Office Work.
The jobs that fall under Back Office category are:
- Inventory Ordering
- Head Hunting
- Recruitment
- Legal Agreements
- Contract Creation
The jobs that fall under Front Office category are:
- Lead Generation
- Call List Building
What are the benefits of business process outsourcing?
It Saves Time:
When the hours spent on the repetitive and excess tasks are delegated, those hours can be then spent on other activities. So, all the skilled and precise knowledge workers of various domains like HR, Marketing and Sales or Business Operations can accomplish the tasks in an expedited timeline. New responsibilities can be taken up while the old ones can be done with super perfection. Eventually the workplace will see great efficiency as the productivity would be enhanced.
It Saves Money:
Cost savings is the biggest and the most appropriate reason why companies prefer outsourcing the business processes. Manpower being one of the largest costs after onboarding, training and hiring of the employees. BPO serves as a brilliant solution to them. Irrespective of the size of the company, this solution works out as the employees of the 3rd party organizations are located in low cost of living locations. Thus their compensation would be comparatively less, which works out for the companies. Office space, any kind of materials or equipment would not be the company’s lookout as the 3rd party employees are offsite.
Flexibility and Scalability:
Companies can achieve and take the path of flexibility and growth very confidently when effective outsourcing is done which saves time and money. The BPO significantly reduces the risk of financial hiring due to uncertain expenditure versus calculated revenue. Companies can easily outsource the business process if they require swift scaling but calculated hiring. The upcoming companies can benefit with the BPO services especially in this parameter.
There is an Advantage of Time Zone:
Scaling definitely helps but time zones are often a problem with companies who have their customers in different parts of the world. It is in these times that BPO works out instead of bringing up a satellite office. This shows that business process outsourcing is very beneficial with ease of access for all size of businesses. The BPOs are here to stay for the long haul.
BPO Services At Process-Smart
Process-Smart as the name suggests will upgrade your process with clever and upmarket procedures. We have brilliant efficiency tools which can easily facilitate your company to play the ace game. Be it Accounts, Payroll, any kind of QA, Customer Support or even Digital Marketing Services, we provide them all. Back Office Support Services are also given by Process-Smart. If you are focused on augmenting the value of your organisation, Process-Smart is here to make it happen for you.