There are only 24 hours in a day. And you are busy. Very busy. As a business leader, you are focused on growing your business and you feel beholden to not only your family but your employees. You must succeed for everyone’s sake and survival. But if you are like most other business leaders, you are doing too much. There are tasks and processes that can – and should – be handled by someone else. Ask yourself this . . . what is my “highest and best use?” Are you the best salesperson in your organization? Are you the key manager doing what you can to support your people? Marketing whiz? Operations guru?
What is that you do best that helped get you to the position you are in now? There is a strong chance that it wasn’t entering invoices into your accounts payable system. It probably wasn’t verifying that your subcontractor completed their work or dispatching your employees. Further, you might be best at some of these tasks but others are also good at them and would effectively do just as well.
At Process-Smart, we work with you to uncover these demands on your time that can be handled elsewhere, giving you more time to do what you do best!
Remove Bottlenecks
Sales are great. Delivery is no problem. But somewhere in between there is a problem. Maybe it’s in order entry or a finance area. Whatever it is, you probably have a good idea already. But if it was easy to solve, you might have done that by now. You could throw more people at the problem. However, hiring is never easy, quick or enjoyable, to say nothing of how expensive it is to hire and onboard. Then there is orientation, training, benefits, etc., a whole myriad of responsibilities that go with new employees. Process-Smart can work with you to figure out which part of your processes lend themselves to documenting and shifting to other people that you don’t have to hire, train, give benefits, account for vacation, replace or maybe let go.
Maintain Employee Levels – Avoiding Increases
Now things are going gangbusters! Sales are out of control and everyone is working efficiently, but so much harder. You might even be paying overtime! As much as you enjoy your staff and love to reward them for a job well done, let’s be honest, you are in no hurry to add to their ranks. This is especially true when forecasting shows this increased volume for the next 6 months or year but you don’t really know
what it will be like after that. Shift some of the more repetitive work to the Process-Smart team, gaining efficiencies and time – and money – savings.
Accommodate for Planned Growth
Now you are planning for growth. How can you accommodate that growth before it happens, without taking on needless expense? Together, we can review your business and find various processes that lend themselves well to BPO. We then go through the thorough documentation process. When your growth fully occupies your existing staff, we use the documented process to shift work out of your office. The best part is that when the growth continues and you need more capacity, all you have to do is say so! We can easily add resources to increase capacity to service the growth of your business.
Mystery Challenges
Sometimes, you just can’t find the problem. Seems like all is going well, but the bottom line is not what you’d expect. Does this ever happen to you? If so, you aren’t alone. Business leaders can be so emotionally involved and right in the middle of the action. It’s very hard to step back and review your business. We can help. Process-Smart will review your operations and help you determine if you are a candidate for BPO.
Whatever the reason, let’s talk. Remember, Process-Smart is here to make your life better and your business run more efficiently. No pressure. Less stress. Almost every business has a process that can be accomplished with outside resources. How will you benefit when you find yours?