Author: Admin

Support in a Challenging Labor Market

Post author By Admin
Post date July 19, 2021

The recent Wall Street Journal Article – ‘Tight Labor Market Returns the Upper Hand to American Workers‘ reports what all of us have seen and experienced in the labor market – it is hard to get ANY employee, and especially difficult to find people at a reasonable wage.

Causes of Labor Shortage

Today all throughout the country there are a huge number of businesses that are struggling to hire the desired number of skilled employees, be it restaurants, resorts, accounting firms, companies in the healthcare industry, property industry, and many more. There are an array of factors that are causing loss of labor as per the economists. A few of them are:

Child-care responsibilities
COVID
Ongoing health risks
Early retirements
Change in Career
The expectation of furloughed employees to be called back by their previous employer

The unintended consequence of this is even more pressure and stress on your current team.

Consequences of Labor Shortage

The labor shortage however has a big impact on organizations. A few of them are listed below.

Overtime Hours

Manufacturers generally increase production when the demand goes up. But when there are no laborers to fulfill the increased production job, it leads to the overtime of the existing laborers.

This eventually leads to frustration among the workers and a strained lifestyle which further impacts productivity. Not to mention paying 1.5x a typical wage for an employee that is likely LESS productive when working so many hours.

Lower-Quality Applicants

Due to the competitive and thin labor market, the hiring team is often left with very few options to choose from. This may cause the hiring departments to hire people with less talent just to fill a role. Thus accumulating a group of applicants with lower quality skills.

Higher Turnover and Frequent Re-training

There are situations where the employer has invested time, money, and knowledge into training new employees. Yet, their tenure is extremely short – often as little as a week or so. This again becomes a huge burden on the existing employees as they continuously are forced to shift responsibilities and train new people.

How to deal with Labor Shortage?

If you’re facing a labor shortage in your business, one of the best solutions to support your team is to utilize a combination of RPA (Robotic Process Automation) and smart BPO outsourcing to remove tasks of current employees.

Outsourcing is the best and most important strategy to solve labor shortages. Whether this is transaction support (data transfer, moving information between systems) or delivering a solution related to information management, we, here at Process-Smart are ready to help.

Check out our business use cases and services, including:

Accounts Payable Support

Process-Smart is able to handle a portion of the A/P process or the entire function. Completing data entry or management of invoices, and reconciling the three way match.

Payroll Management

Any kind of payroll-related functions that include processing, attendance, time, and all kinds of tax services of your company will be managed by us.

Customer Service Support (Text and Voice)

Even Disney is reporting extremely long handle times for customer service issues. Utilizing Process-Smart we can ensure text and voice responses to customers happen in minutes, not days. We can make your customer service a differentiator and at a significantly lower cost than domestic outsourcing.

Quality Assurance

We have the expertise to provide best in class, cost-effective, and efficient quality control services to provide insights about your customer, product, and processes.

Digital Marketing

At Process-Smart we are well experienced in providing effective, engaging, result-oriented SEO, SEM, SMM services with complete transparency in reporting and analysis.

General Back Office Support

Thorough back office support to free up time for client facing tasks.

Business Process Outsourcing can seem risky, and it is if you do not have the right partner. With collectively decades of experience in understanding client needs we at Process-Smart have the experience and competence to ease your labor burden and provide additional capabilities.

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How to Choose a Digital Marketing Service Provider?

Post author By Admin
Post date July 16, 2021

It is no mean feat when it comes to choosing the right kind of digital marketing agency for your business. In today’s digital era, all businesses follow the trend of becoming ‘Jack of All Trades’. With innumerable new marketing techniques and platforms coming up, it becomes very difficult to keep up with them all. But again, the online presence of your company is a must. That is when the digital marketing agency comes into play.

Choosing the right digital marketing agency is no joke as your business’s reputation is at stake. So it is a decision which cannot be taken lightly. To ensure that you choose the right digital marketing agency for your business, we have listed down a few steps. So, read on.

Understand the Marketing Requirements for your Business
Before you begin the hunt for a digital marketing agency, make sure you list down all the requirements in terms of business marketing. You will have to ask yourself a few questions like What are your expectations with the agency? How much are you ready to spend on digital marketing services? Who is your target audience?

The answer to these questions will help you in understanding the marketing requirements like brand redesigning, online presence or targeting a specific audience through a particular platform.

Choose a Marketing Agency which suits your Business Needs
Now that you know the marketing requirements for your business, you will have to shortlist the agencies which would meet your needs. Next, you will have to assess the packages these agencies are offering and if they fit right with what you want your business to achieve. If you find their marketing strategies are not suitable for your business, then you will have to move on to the next one. Finding the relevant marketing agency is the key here.

Background Verification of the Marketing Agency
You must do thorough background verification of the digital marketing agency that you have shortlisted. You can check for their results and see if they practice what they preach. You can check for their blog posts if you are planning to hire them for content marketing. You can check their social media handles to know how actively they are posting if you are planning to hire them for social media marketing. Same is the case with SEO – Search Engine Optimization as well, check if they are ranking on Google. This would give you the best knowledge about the agency. You can then decide to hire them if you find everything is satisfactory.

Asking the Right Kind of Questions
Here the essence is not about asking the questions but asking the right kind of questions. We have created a list of questions that you can ask the shortlisted digital marketing agency.

Can I see some campaign examples?
Who will be completing the work?
What results can you promise me?
How will results and ROI be measured?

Reviewing the work
You can send them a task and ask them to complete it. You can ask them to create a Digital PR Campaign or rank a piece of content for your business or get page views for the content. This will help you in understanding how good and consistent their job is.

Signing the Contract
Now that all your doubts are clear, you can proceed and sign a contract with the digital marketing agency. You can meet them in person and get acquainted with their team.

If you follow the above steps before choosing a digital marketing agency, you can never be duped. These steps will ensure your business’ security with the digital marketing agency while giving access to the business data.

Process-Smart is a Great Contender as a Digital Marketing Service Provider
Process-smart has been satisfying all the above steps with their business clients, irrespective of them asking or not. We have been delivering the desired results to our business clients since the inception of Process-Smart. You can contact us for more details about our Digital Marketing Services.

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What are the Pros and Cons of Back Office Support Outsourcing?

Post author By Admin
Post date July 5, 2021

Each business is different and each business demands varied things. But every business needs a back office support to flourish. The roles at the back office may differ based on the nature of the business, but the back office support can either make or break the business.

To ensure the smooth functioning of the business, many companies opt for back office outsourcing.

This article will give some insight on the pros and cons of outsourcing back office support.
Read on.

Pros of Back Office Outsourcing

Efficiency of Time and Cost
As you get into business, you would realise that the cost of the back office work turns out to be expensive. It demands excessive use of computers for large data processing, a bigger space to accommodate the computers, internet providers, manpower, training of the manpower, process of hiring, incentives and a lot more things. By outsourcing for the back office job, all this would be saved as an entire company with complete infrastructure and technological support would be ready at your disposal. This would save a lot of money and time.

Technological Resources, Service and Expertise Access
By outsourcing the back office work to a well versed company, you would get easy access to high-quality services, highly skilled resources, and technologically efficient people. These are no less than a boon for your business to grow qualitatively. All proper tools can be used to streamline the business process and expedite the process without bothering about the excess cost or training the personnel.

Prime Focus
By outsourcing the back office tasks, you would be able to focus on primary tasks like scaling the business and efficiency of the core areas of the business. Back office would also function smoothly as the experts would take care of it. It is a win-win situation for both the parties.

Scalability
It is obvious that your business will expand, so when it does, a good and efficient outsourcing partner will take care of the expansion of manpower and their training as well. So the scaling of the business is completely taken care of by them, irrespective of the degree of scaling the business.

Cons

Security Breach or Sensitive Information Leakage
Prime and important data of your company and business would be accessible by the outsourced back office company. This might involve great risk of data being leaked. This generally happens when you have no control over the outsourcing company. So ensure to thoroughly check the background of the company you are planning to outsource to and monitor the day to day progress.

Difference in the Time Zone
It is a little problematic to accomplish remote working with time zone differences. If you have outsourced to an offshore company there might be delay in the ongoing processes due to the time lag. But there is a solution to this as well, many offshore companies agree to work in your time zone in order to cut this time lag. This makes it extremely convenient to work. So, ensure that you outsource to a company which would willingly work in your time zone.

There are a few downsides to outsourcing but there are solutions to nullify the downsides as well. So, the key here is to just find the perfect outsourcing partner for your company who would justify all your requirements and fit in perfectly with your business model.

BPO Services At Process-Smart
BPO has boastful advantages while a few disadvantages as well. But these disadvantages can be easily managed if the outsourcing partner is right. So a right kind of deployment would carve the path of success. With Process-Smart you would gain access to the best in class technology, support along with young dynamic knowledge-filled outsourcing agents. We aim to provide cost-effective services without compromising on the quality. So, get in touch with us today.

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Understanding Private Equity For Businesses

Post author By Admin
Post date June 18, 2021

Have you ever wondered that the products, services or goods that you use are majorly backed up by the private equity supported companies? Well yes, that is true, today all the famous and major things that we use in our day to day lives are funded by private equities. So, what is Private Equity? Are you aware of it?

Well you have landed on the right page as we would be presenting the basics of Private Equity for Businesses through this article. This blog will help you understand PE – Private Equity in a better way.

What is private equity?

A financial investment into a company in terms of money or capital is a form of private equity. Generally the investments of private equity are done with major and mature businesses or industries where in exchange to the investments company stakes are given. That means you can become a stakeholder or a shareholder of a company by investing in private equities in that company. Private equity is a child of a complex fiscal landscape called private markets.

What is a private equity firm?

It is just like an investment firm where they increase their value by investing in various businesses and take it to a height where they can sell it off for a great profit. As the Venture Capital Firms utilize the raised capital of Limited Partners for investing in the private companies, similarly PE does the same.

The only difference is PE demands for a great ownership stake of about 50% unlike the Venture Capitals. The PEs can have multiple ownership stakes of various companies at a given time. This collection of companies is known as a Portfolio while the businesses are known as Portfolio Companies.

What is a private equity investor?

The investors that are working for these private equity firms are known as the private equity investors. They play a major role in raising the company’s capital by selecting and dealing with the right kind of companies which would make good investments.

What is a private equity fund?

Private Equity Fund is a pool of capital that is raised by the private equity investors from a selective range of partners willing to invest in a company. They raise it till their goal of fundraising is achieved. Once it is achieved they close the fund and invest the raised capital into other promising companies.

How do private equity firms make money?

The PE makes money by collecting fees from both the performance and management. They generally follow the 2 and 20 rule for the fee structure.

Management Fees

The AUM calculated percentage, that is the Assets Under Management which is around 2%. The day to day expenses and overhead expenses are covered by these fees.

Performance Fees

20% of the profit investment which is calculated based on the incurred profits is performance fees. They are utilized to incentivize higher returns and also used as reward money for employee success.

How does private equity work?

The private equity investors from a selective range of partners willing to invest in a company raise private equity funds.

The companies which are considered for investments are potentially distressed companies, stagnant ones or the ones which are slow but are showing a steady growth. Leveraged buyout is the best deal irrespective of the investment structure.

A controlling stake of the company is purchased in a leveraged buyout with the help of the debt amount and equity combination which has to be repaid by the company in future. The investor in the due course will strive to improve the profitability to get the least debt repayment.

The firm makes a huge profit by selling the portfolio companies to other investors. The profit earned through these deals is distributed amongst the limited partners who had initially invested in private equity funds.

Conclusion:

Given the current state of business and technology, a distributed workforce is not only possible, it is a viable tool for effectively transacting business in the most efficient and cost effective manner.

Contact Process-Smart to discuss how we can work together to increase staff productivity and reduce costs by outsourcing repetitive, computer-based processes.

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What Are Quality Assurance And Auditing Services?

Post author By Admin
Post date June 12, 2021

To accumulate all the information and data related to the ongoing process’ status report is the main objective of Quality Assurance and Audit. Through this gathered information the performance is then evaluated against the defined criteria.

The audit involves the review process of the systems, processes, records, activities and user experiences along with competences. This is then used to check and compare with the standards of performances, expectations of the customers and the design.

What is Quality Assurance Auditing?

A quality assurance audit carried out by a competent independent agency is a well-planned process to systematically document all the ongoing processes with an objective to evaluate the requirements and principle of an organization checking the quality of regulations and expectations of the customers.

The Main Features of the Quality Assurance and Quality Auditing Process and Why is it Essential

An audit is just like a report card of a student at school. Here instead of school it is the report of the company stating the current performance. It is basically a benchmark process. There are general set standards which are used to check the ongoing performance through the audit report.
This audit report is generally used as a methodology for improvement. The audit report puts light on shortcomings in process performances or may show some of the changing trends in the performance and can also show any kind of incompetency in the staff or lack of knowledge, if any. This result can be then targeted as the key improvement area.
It is a way of standardization. Various kinds of functions can be re-developed or enhanced on the basis of this standardization report after auditing. The process can be consistently utilized post an audit, since a lot of knowledge would be gained. The staff can be trained accordingly and eventually quality could be matched with the standard quality.
Back through the supply chain, quality assurance audits can be applied to force a standard in the quality provided by the suppliers. Once the supplier goes through the audit only then the supplier can be approved to supply his service or product. This will automatically raise the quality and standards of the company.
All through the audit process there is a lot to learn, gain and adapt. It is a great knowledge sharing and transferring process.
The compliance status of the process would be confirmed through the audit as it would be checked against the set standards. This audit would help you understand the lacunae in requirements which can later be catered to.

All the above points establish the significance of the quality assurance and auditing services in an organization. You can get in contact with Process-Smart to get services for Quality Assurance & Auditing. We ensure to assist you in taking your company to the next level.

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The Benefits of Digital Marketing Services for Business

Post author By Admin
Post date June 7, 2021

To be able to contact and connect with potential audiences at the right time and at the right place is the motto of marketing. Today when we are all in the era of digitalization and when everything starting from pin to plane can be bought online, it is great to do marketing digitally. This will help you meet your customers online. Read on to learn more about digital or online marketing.

What is Digital Marketing?

Promoting your services or your products through a wide range of electronic media and building online presence with the help of the internet is called digital marketing. This is not like traditional marketing. In digital marketing various methods and channels are used in order to anticipate the real time scenario. Thanks to this form of marketing, the companies can easily implement the required marketing strategies and steps for productivity.

In today’s date, innumerable companies have already tasted success with digital marketing over traditional marketing techniques. Below mentioned are the 10 benefits of digital marketing which would definitely help you in making the perfect marketing decision for your company.

Strategize with The Valuable Data and Analytics

You can plan all your marketing strategies using the information fetched through digital marketing. This would help you in understanding your customers and their requirements better. Having this knowledge enables you to easily predict and influence the buying patterns of the customers.

Content Performance and Lead Generation

In order to achieve a particular commercial goal, there should be appropriate content supporting the strategy. The content should be very interesting and informative in order to engage the audience and generate leads on social media.

Improved Conversion Rates

The best way to target your audience is to pave through digital marketing. Prompt actions at the right time and utilizing the generated leads is the key, which improves the conversion rates.

More Cost-Effective Than Traditional Marketing

Traditional marketing takes a lot of time for your brand awareness to be built, but that is not the case in digital marketing. You can save money through the promotional activities of traditional marketing. The same money saved can be used to a substantial extent for digital marketing.

Higher Revenues

Expect great revenue growth through all the strategies of digital marketing. Your business can benefit from the higher conversion rates.

Higher ROI from Your Campaigns

A huge generation of leads is possible with digital marketing. Digital marketing investments can get you an ROI based on the tactical use of CPL (cost per lead) or CPA (cost per acquisition).

Compete with Large Corporations

There would be a huge competition through digital marketing with all the leading corporations. But again you will get an amazing competitive advantage irrespective of the fact that you own a small business or a start up.

Get Prepared for the “Internet of Things”

It is a great opportunity to enhance your business, and promote it through all the electronic media as the people are moving towards becoming tech savvy nowadays. This helps in connecting with your audiences, irrespective of the time and location.

Earn People’s Trust and Build Brand Reputation

Consumer interest and brand objectives should always run parallel to each other. Through digital marketing, an unbreakable trust can be built among the customers in a very convincing way.

Ensure Online Business Survival

To keep your brand presence you can always use engaging strategies through digital marketing. Right kind of strategic steps need to be taken at the right time to enhance the business and its growth factor.

Isn’t digital marketing a great idea?

Now if you are wondering how to implement digital marketing, you can contact the agencies which would do the digital marketing for you. There are innumerable potential advantages of outsourcing to a digital marketing agency.

Process-Smart is one such organization which will facilitate great digital marketing strategies to enhance your business. Process Smart can provide customised digital marketing services to you at much lower costs and high efficiency.

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Understanding Customer Support Services: Why They Are Important To Your Business.

Post author By Admin
Post date May 28, 2021

If you are serious about your business and if you are looking to flourish your business, then you ought to know the importance of customer support services. The need for customer support services is beyond the fiscal requirements. It gets deeper into the depth of conveying what the company is all about and what it is that the company does. The very existence of the company is understood better through customer support services.

Being a company owner, the way we treat our customers shows the attitude we have towards them which eventually signifies the company etiquettes. Customers being the key to success it is very important to have knowledge about the long term implications of your actions.

Through this article let us understand why customer support service is the key to business success.

Customer Acquisition is Expensive, but Customer Retention is Not

You would be awed to realize the fact that retaining a customer is totally inexpensive while attracting a new customer is 5 times more the cost of retention. Isn’t this fact enough to gauge the importance of customer service? Old retained happy customers bring the new ones, so why risk losing them?

Existing Customers Buy More than the New Customers

Selling your product or service to a new customer is time consuming and the success rate is not so good either. But at the same time, selling it to your existing customers is easy and the success rate is high as well. Having great customer support service ensures the customer’s loyalty of buying products or services from you.

Overall Problems are Reduced with Great Customer Service

There is a saying in the business field that the customer is god. There is a reason for this saying. You directly eliminate any kinds of issues that might be caused by your customers if you are treating them well. Anything related to sales, your service issues or chances of getting into legal matters will be straight away nullified. But if customer support is not rightly given then innumerable problems would arise eventually hampering the business big time.

Brand Strengthening and Awareness is the result of Excellent Customer Service

To ensure that your brand awareness is created in the market and amongst your prospective clients and customers, you must have armstrong customer service. High quality customer service will do wonders for your business. Word of mouth marketing will take its A game and positive reviews would start pouring in. Anyone who is looking out for your kind of services or products would confidently approach you due to the awareness of your brand.

Long Lasting Customers

Your customers will never abandon you at any cost if you retain the quality and ensure great customer service. It is always a pain to find new business owners or companies for the customers. So, if they are getting good customer service and services or products as per expectation, they would not turn to anyone else. These are the people who would stand by you till you exist.

Through this article we have seen that customer service not only enhances the business or grows the business, but it also elongates the life of the business. In today’s date, as per a general survey, only 4 out of every 100 businesses survive through the 10 year benchmark, the rest of them can’t. This shows the failure rate is 96% while the success rate is only 4%. You could be in the 4% segment by prioritizing the customer needs and focussing on solving their issues by taking the extra leap. This is a task of precision and time consuming. But you can achieve longevity in business by outsourcing customer service to service providers like Process-Smart. Customers are your core and focussing on them will surely earn you more. Outsourcing the key for reliable, long lasting customer service.

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What is Payroll Management?

Post author By Admin
Post date May 18, 2021

A system which is really important for a company as a compliance software is called a payroll system. It is a basic requirement for any kind of business to have and maintain a consistent and regular finance process which facilitates the salary distribution amongst the employees. It is very important to have a stable financial system in the company to avoid unnecessary delays in the salaries or in the worst case scenario, being unable to pay the salaries. This kind of mismanagement affects the workforce of the company. Thus a mandatory law of adapting a payroll system is made compulsory all through.

What is Payroll Management?

A process which manages the entire administration of the financial records of all the company employees is known as the payroll management. This includes a number of things like:

Salaries
Bonuses
Incentives
Deductions
Net Payment

The law enforced ensures that all the records as mentioned above of the employee must be maintained by the employer. There can be legal consequences if the employer fails in complying with the Income Tax Laws of the employee.

The Effectiveness of the Payroll Management on Your Workforce

Having a payroll system ensures the employees salary consistency and provides them with a grievance redressal system. A well organized and developed system for payroll management is very beneficial to businesses in many ways. Many of them are listed below.

Boosting the Employees Morale

It is very common that an employee would start hunting for a job if he/she feels that the job is not stable and salary is not processed on time. But having a payroll system boosts the morale of the employee.

Syncing the Important HR Tasks with Payroll Management

A payroll is influenced by umpteen Human Resource related tasks. By integrating additional HR functionalities in the system, there are many solutions which can be streamlined by the payroll process like attendance and time synchronization, record keeping, etc.

Check out how payroll management facilitate the HR Tasks:

Time and Attendance
Benefits Enrollment
Recruitment
Employee Lifecycle Management
Personnel Tracking

Reducing the Tax Bills:

An employer cannot afford to mismanage the records of the employees as it will cause a huge problem. The employer must adequately and timely deduct the TDS and taxes of the employees and make a record of them legitly. The payroll management system will help reduce the chances of paying up any kind of legal fines.

Support System to the Startups:

If you are planning to initiate your own startup, then you will have to adapt and perform many different roles. Payroll management would be one amongst them. Rather than manually doing the payroll and giving a chance of manual error, it is better to use an established software which manages the finances of your startup.

How to Decide a Payroll Software?

A payroll software is a very useful tool for an HR team. It helps set up the basic foundation for the future processes. As per a research it is seen that maximum SMEs (40% precisely) buy the payroll management softwares. This is because they know or ]have experience that the payroll system software is essential to overcome any kinds of obstacles in the employee management system. Check out the few essential features of Payroll Management Software

Automatic payroll generator
Swift invoice and quote creator
Swift tax filing feature
Must be handy with tax reporting tools
Vendor and Contractor payment tools must be incorporated
Integration of the software with the other in-house software must be easy
It should be easy to comply

Payroll Tasks by Professionals Matters:

When the payroll management is outsourced to a professional company, you can stay rest assured regarding the effectiveness and quality of the job. There are no chances of data loss, file corruption or any kind of software glitch as well. The experts would be in contact with the concerned people of the company before making any changes. You can outsource payroll management services, it will be a lifetime boon as you need not worry about it anymore..

Payroll Management System by Process-Smart

You can easily outsource your payroll management to Process-Smart and forget all your financial worries. Process-Smart will facilitate the financial management with ease and expertise so that you can concentrate on the main task of the company. You can think about expansion with a healthy and well suited payroll system. You can contact us now for the quotation.

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Best Reasons to Engage with a BPO Provider

Post author By Admin
Post date May 17, 2021

There are only 24 hours in a day. And you are busy. Very busy. As a business leader, you are focused on growing your business and you feel beholden to not only your family but your employees. You must succeed for everyone’s sake and survival. But if you are like most other business leaders, you are doing too much. There are tasks and processes that can – and should – be handled by someone else. Ask yourself this . . . what is my “highest and best use?” Are you the best salesperson in your organization? Are you the key manager doing what you can to support your people? Marketing whiz? Operations guru?

What is that you do best that helped get you to the position you are in now? There is a strong chance that it wasn’t entering invoices into your accounts payable system. It probably wasn’t verifying that your subcontractor completed their work or dispatching your employees. Further, you might be best at some of these tasks but others are also good at them and would effectively do just as well.

At Process-Smart, we work with you to uncover these demands on your time that can be handled elsewhere, giving you more time to do what you do best!

Remove Bottlenecks

Sales are great. Delivery is no problem. But somewhere in between there is a problem. Maybe it’s in order entry or a finance area. Whatever it is, you probably have a good idea already. But if it was easy to solve, you might have done that by now. You could throw more people at the problem. However, hiring is never easy, quick or enjoyable, to say nothing of how expensive it is to hire and onboard. Then there is orientation, training, benefits, etc., a whole myriad of responsibilities that go with new employees. Process-Smart can work with you to figure out which part of your processes lend themselves to documenting and shifting to other people that you don’t have to hire, train, give benefits, account for vacation, replace or maybe let go.

Maintain Employee Levels – Avoiding Increases

Now things are going gangbusters! Sales are out of control and everyone is working efficiently, but so much harder. You might even be paying overtime! As much as you enjoy your staff and love to reward them for a job well done, let’s be honest, you are in no hurry to add to their ranks. This is especially true when forecasting shows this increased volume for the next 6 months or year but you don’t really know
what it will be like after that. Shift some of the more repetitive work to the Process-Smart team, gaining efficiencies and time – and money – savings.

Accommodate for Planned Growth

Now you are planning for growth. How can you accommodate that growth before it happens, without taking on needless expense? Together, we can review your business and find various processes that lend themselves well to BPO. We then go through the thorough documentation process. When your growth fully occupies your existing staff, we use the documented process to shift work out of your office. The best part is that when the growth continues and you need more capacity, all you have to do is say so! We can easily add resources to increase capacity to service the growth of your business.

Mystery Challenges

Sometimes, you just can’t find the problem. Seems like all is going well, but the bottom line is not what you’d expect. Does this ever happen to you? If so, you aren’t alone. Business leaders can be so emotionally involved and right in the middle of the action. It’s very hard to step back and review your business. We can help. Process-Smart will review your operations and help you determine if you are a candidate for BPO.
Whatever the reason, let’s talk. Remember, Process-Smart is here to make your life better and your business run more efficiently. No pressure. Less stress. Almost every business has a process that can be accomplished with outside resources. How will you benefit when you find yours?

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How BPO Benefits Businesses Of All Sizes?

Post author By Admin
Post date May 14, 2021

In today’s world, there is a significant rise in the demand for business process outsourcing. This rising need proves that BPO has extensive benefits. As per a survey done in the US, nearly 41% of a knowledge worker’s time is spent in performing repetitive tasks. But with BPO, the competency of the worker increases to a great level as the repetitive tasks can be delegated with a fraction of the cost. So, let us understand what BPO – Business Process Outsourcing is, along with the benefits of opting for it.

What is Business Outsourcing?

As we have read in the beginning, for any main job to be performed, there are umpteen menial tasks which are repetitive in nature. These tasks can be easily removed from the main staff’s regular routine and can be delegated to a third party like Process-Smart. These 3rd party organizations perform these business tasks for your company. The tasks can be segregated into 2 categories – Back Office Work and Front Office Work.

The jobs that fall under Back Office category are:

Inventory Ordering
Head Hunting
Recruitment
Legal Agreements
Contract Creation

The jobs that fall under Front Office category are:

Lead Generation
Call List Building

‍What are the benefits of business process outsourcing?

It Saves Time:

When the hours spent on the repetitive and excess tasks are delegated, those hours can be then spent on other activities. So, all the skilled and precise knowledge workers of various domains like HR, Marketing and Sales or Business Operations can accomplish the tasks in an expedited timeline. New responsibilities can be taken up while the old ones can be done with super perfection. Eventually the workplace will see great efficiency as the productivity would be enhanced.

It Saves Money:

Cost savings is the biggest and the most appropriate reason why companies prefer outsourcing the business processes. Manpower being one of the largest costs after onboarding, training and hiring of the employees. BPO serves as a brilliant solution to them. Irrespective of the size of the company, this solution works out as the employees of the 3rd party organizations are located in low cost of living locations. Thus their compensation would be comparatively less, which works out for the companies. Office space, any kind of materials or equipment would not be the company’s lookout as the 3rd party employees are offsite.

Flexibility and Scalability:

Companies can achieve and take the path of flexibility and growth very confidently when effective outsourcing is done which saves time and money. The BPO significantly reduces the risk of financial hiring due to uncertain expenditure versus calculated revenue. Companies can easily outsource the business process if they require swift scaling but calculated hiring. The upcoming companies can benefit with the BPO services especially in this parameter.

There is an Advantage of Time Zone:

Scaling definitely helps but time zones are often a problem with companies who have their customers in different parts of the world. It is in these times that BPO works out instead of bringing up a satellite office. This shows that business process outsourcing is very beneficial with ease of access for all size of businesses. The BPOs are here to stay for the long haul.

BPO Services At Process-Smart

Process-Smart as the name suggests will upgrade your process with clever and upmarket procedures. We have brilliant efficiency tools which can easily facilitate your company to play the ace game. Be it Accounts, Payroll, any kind of QA, Customer Support or even Digital Marketing Services, we provide them all. Back Office Support Services are also given by Process-Smart. If you are focused on augmenting the value of your organisation, Process-Smart is here to make it happen for you.